Experience

Forrest T. Jones & Company

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2023 - Present



Self-employed

• Kansas City, Missouri Area

• Freelance Graphic Designer

  • May 2012 - Present

  Freelance graphic design for small businesses and individuals including logo work, brand identity work and content creation for social media and marketing assets. Freelance graphic design for small businesses and individuals including logo work, brand identity work and content creation for social media and marketing assets.



Mills Record Company

• Germany
• Retail
• 1 - 100 Employee

• Customer Service Representative and Graphic Designer

  • May 2014 - Jan 2023

  -Provide customer service via phone, internet and online ordering systems -Helped buy and price used record inventory from local sellers and customers. -Assisted in training of new hires -Helped process and receive orders for incoming shipments of new inventory from major distributors. -Designed flyers, handbills, advertisements and merchandise for events, shows and retail selling. -Create social media posts -Provide customer service via phone, internet and online ordering systems -Helped buy and price used record inventory from local sellers and customers. -Assisted in training of new hires -Helped process and receive orders for incoming shipments of new inventory from major distributors. -Designed flyers, handbills, advertisements and merchandise for events, shows and retail selling. -Create social media posts



BETTY RAE'S ICE CREAM LLC

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Head of Marketing and Front of House Operations

  • Jun 2021 - May 2022

  -Created and designed marketing material for social media, apparel and events to reflect brand consistency. -In charge of day to day front of house operations like inventory and ordering, scheduling and managing a staff of 30-50 people (seasonally) -Managed and processed customer orders to ensure accurate pick up times for orders and ensure the completion of those orders via the front of house staff. -Worked events and meetings with large scale clients to develop new partnerships. -Created and designed marketing material for social media, apparel and events to reflect brand consistency. -In charge of day to day front of house operations like inventory and ordering, scheduling and managing a staff of 30-50 people (seasonally) -Managed and processed customer orders to ensure accurate pick up times for orders and ensure the completion of those orders via the front of house staff. -Worked events and meetings with large scale clients to develop new partnerships.



Seen Merch

• Printing Services
• 1 - 100 Employee

• Production Designer & Head of Promo

  • Jun 2019 - Jun 2021

  -Customer service and graphic design services for local clients as well as national and international clients. -Communicated needs and expectations within multiple departments with tight deadlines -Production and design proofs for internal use and client approval -Head of promotional goods specializing in the production and outsourcing of hard goods. -Customer service and graphic design services for local clients as well as national and international clients. -Communicated needs and expectations within multiple departments with tight deadlines -Production and design proofs for internal use and client approval -Head of promotional goods specializing in the production and outsourcing of hard goods.