Isabella Francis

Customer Care Team Lead at The Daily Edited
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area
Languages
  • English -

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Experience

    • Australia
    • Retail
    • 1 - 100 Employee
    • Customer Care Team Lead
      • Jan 2023 - Present

    • Customer Care Manager
      • Mar 2022 - Present

    • Australia
    • Retail Apparel and Fashion
    • Senior Garment Technician
      • Jan 2018 - Present

      Support the Creative Director and senior design team on seasonal concepts, suggesting initial story ideas across a breadth of moods. Research creative ideas and provide input in key design elements for your categories each season in line with the Creative Director’s vision. Work on concepts and final artworks for print, embroidery, and trims to develop relevant and new seasonal materials. Attend Design meetings during each stage of the seasonal Design process – concepting, fabric selection, colour palette development, collection structure, retail merchandise planning/buying input and garment design/silhouette. Produce illustrations and technical drawings for pattern maker guidance and production use. Participate in the design process under the label’s Creative Director and according to the business’s critical path. Responsible for the correct presentation of all samples for Range Review and Press Sets checking details are up to the Creative Director’s standard and following up on alterations and corrections ahead of seasonal range reviews.

    • Australia
    • Retail
    • 100 - 200 Employee
    • Operations performance assistant
      • 2021 - Present

    • Customer Service Representative
      • Mar 2019 - Present

    • Technical Designer
      • Jan 2018 - Present

    • Senior Accessories Technician
      • Feb 2019 - Dec 2021

      Working with the Creative Director to establish a seasonal and monthly colour palette.Sourcing and/or developing new leathers, fabrics, components, trims and treatments for each season.Preparing finishes, leather, fabrics, colour, components, trims embellishment and silhouette for initial sign off by the Creative Director.Supplier selection per style in conjunction with technical and production team members.Preparing and handing over a complete sketch and briefing sheet (including BOM details) to the Patternmaker and Product Developer in line with the critical path.Producing or directing production of artwork as required.Working with the Product Developers to ensure product development is completed in time for a timely delivery and a full handover to production team.Attending fit sessions for relevant products.Ensuring product is fit for purpose.

    • Freelance Website developer, garment technician, e commerce assistant
      • 2020 - 2021

    • Australia
    • Retail Apparel and Fashion
    • 100 - 200 Employee
    • Customer Service Representative
      • Mar 2018 - Jan 2019

    • Australia
    • Retail
    • 100 - 200 Employee
    • Graphic Designer
      • Dec 2016 - Jan 2018

    • Customer Service Manager
      • Jan 2015 - Dec 2016

    • Intern
      • Jan 2015 - Dec 2015

    • Retail Assistant
      • Apr 2017 - Oct 2017

    • Juniour technical designer
      • Mar 2017 - Aug 2017

Education

  • Foundr - Australia
    E-Commerce/Electronic Commerce
    2020 - 2021
  • Billy Blue College of Design
    2015 - 2019
  • Enmore center of design
    Certificate IIV in design, costume design, interior design, film, graphics, photography, drawing, special effect make up
    2013 - 2014
  • St.Clares collage waverly
    HSC certificate
    2007 - 2012

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