Experience

Leidos

• Software Development
• 400 - 500 Employee

• Customer Service Representative

  • May 2022 - Present



Aetos Systems, Inc.

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• WAN/Gateway Operations Tech at MSFC/NASA

  • Jun 2017 - Jun 2022

  Perform installation, maintenance and customer support of all audio/video conferencing equipment, Collaboration conference rooms and teleconferencing activities and set up at MSFC/NASA, providing technical expertise during room design and integration. Provide subsequent client training on equipment functionality.Hardware and infrastructure installation, removal and maintenance support of MSFC/NASA WAN area routers switches and firewalls, among others, personally supporting this past year the Operating System upgrade of all Center Fortigates firewalls. Responsible for implementing and completing NITSM Change Requests (CRQ) to meet SLA. Responding in a timely manner to customer support/service calls, trouble tickets, and equipment failure to the full satisfactions of the customer.Documenting all wiring of circuits and demarcations into Patch Manager and submitting the information to configuration management. Including rack and floor layout, and power requirements. Cable fabrication and termination and detailed labeling.Support activities after hours maintenance windows in which we can complete CRQ’s (if connecting to live network), make configuration changes or repairs of live network equipment. Heightened field support during Nasa-defined mission critical periods. Support Ames research facility, NSSTC and Security Operation Center and travel to other centers to assist with large projects.



Abacus Technology Corporation

• Information Technology & Services
• 400 - 500 Employee

• WAN/Gateway Operations Tech at MSFC/NASA

  • Oct 2013 - Jun 2017

  Perform installation, maintenance and customer support of all audio/video conferencing equipment, Collaboration conference rooms and teleconferencing activities and set up at MSFC/NASA, providing technical expertise during room design and integration. Provide subsequent client training on equipment functionality.Hardware and infrastructure installation, removal and maintenance support of MSFC/NASA WAN area routers switches and firewalls, among others. Responsible for implementing and completing NITSM Change Requests (CRQ) to meet SLAs. Responding in a timely manner to customer support/service calls, trouble tickets, and equipment failure to the full satisfactions of the customer.Successful transition of MSFC site unique services to the NICS contract by providing expedient and proficient maintenance and implementation of approximately 370 additional MSFC conference rooms formerly supported by way of the MITS contract.



Proforce

• Nigeria
• Defense and Space Manufacturing
• 1 - 100 Employee

• IT Support Specialist

  • Mar 2013 - Oct 2013

  Performing computer deployments/refreshes of both windows and mac seats for existing users within the different agencies. Imaging and overlays systems in preparation of future deployment. Data Migration to new seats. Set up of local and network printers. Email configuration and pst migration, laptop encryption. Trouble ticket resolutions. Documentation using service manager system. Performing computer deployments/refreshes of both windows and mac seats for existing users within the different agencies. Imaging and overlays systems in preparation of future deployment. Data Migration to new seats. Set up of local and network printers. Email configuration and pst migration, laptop encryption. Trouble ticket resolutions. Documentation using service manager system.



Sanmina

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• IT Support Specialist

  • Jun 2010 - Oct 2012

  Providing day to day first and second-tier technical support, onsite and remotely, to 2000+ end users and DAS engineers. Password resets, VPN and wireless setups, encryptions, Microsoft Exchange and Gmail support, ghost image creations. Software implementation and hardware repair, maintenance, and configuration of PCs, systems attached to production lines, and network infrastructure. Setting up local and network printers. Installation and troubleshooting of AWCS Inventory System. Add and remove users and systems from Active Directory and local groups. Update and change group policies. Data transfers and retrievals. Antivirus maintenance through console. Recommend hardware and software solutions, including new acquisitions and upgrades. Employee training live and via teleconferencing, on Gmail, Google Documents, SSL-VPN Clients, Sanmina's Help Desk, and Open Office Document Usage vs. Microsoft Office Usage.



GrafSystems, LLC

• Senior PC Support Specialist /Network Specialist

  • Nov 2000 - Jun 2010

  For nine years worked as Senior PC Support Specialist and Network Specialist, performing over 700 computer repairs per year. Duties involved hardware, software, network configuration, and wireless access repair. Assistance was given in-house, onsite and over the phone. In charge of parts acquisitions. Build and installed new systems and servers. Wrote quotes for customers and businesses. Also subcontracted by USNETINC for the last three years to perform onsite computer and peripheral repairs for the Wachovia Banks in north Alabama.Possessed clearance with company and bank to be in restricted access areas of the banks. Certified by Toshiba to perform warranty repairs on their client’s computers.



Automation Technologies Inc.

• Computer Science Tech II

  • Jan 1999 - Nov 2000