Experience

Shelair Pty

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Administration/Service Coordinator

  • May 2019 - Present

  Deception Bay, Queensland, Australia Interacting with customers, providing information in answer to enquires about products and services. Taking install enquiry calls from customers or clients and dispatching the suitable install technician to the task. Answering the questions of customers regarding the organisation’s products or services and its operation or Installation maintenance. Handling and resolving customer complaints, or special orders via mail or phone. Receiving and processing orders, providing… Show more Interacting with customers, providing information in answer to enquires about products and services. Taking install enquiry calls from customers or clients and dispatching the suitable install technician to the task. Answering the questions of customers regarding the organisation’s products or services and its operation or Installation maintenance. Handling and resolving customer complaints, or special orders via mail or phone. Receiving and processing orders, providing information concerning changes, pricing in install, & shipping. Inputting all installation supplier bills. Investigating and correcting errors, following company and customer records. Interviewing customers to acquire information and explaining available services. Correcting & resolving complaints & issues concerning install jobs. Liaison with Accounts Department/Service Department. Coordinating customers’ service requirements with other appropriate departments as necessary * Organise & maintain Installation log. General administrative and clerical support (Administration) Prepare letters, type quotes. Receive and sort mail and deliveries. Maintain & Order Stock for various areas.

• Administration/Installation Coordinator

  • May 2018 - May 2019

  Deception Bay, Queensland, Australia Assist in achieving financial objectives by participating in revenue forecasting, budgeting and P&L, analysing variances and initiating corrective actions. Responsible for monthly reporting for Finance; HR and OHS&E. Monthly accruals. Develop, implement and maintain appropriate and efficient office systems. Manage all inventory control related activities. Perform stock takes including the reconciliation of stock (vehicle and parts) and report on any variances. Conduct regular… Show more Assist in achieving financial objectives by participating in revenue forecasting, budgeting and P&L, analysing variances and initiating corrective actions. Responsible for monthly reporting for Finance; HR and OHS&E. Monthly accruals. Develop, implement and maintain appropriate and efficient office systems. Manage all inventory control related activities. Perform stock takes including the reconciliation of stock (vehicle and parts) and report on any variances. Conduct regular reviews of suppliers ensuring both quality and cost of products and services. Responsible for monitoring/tracking budget expenses. Monitor and coordinate shipping arrivals from wharf to compound with the operations team. Project Administration: - Ensure vehicle projects are completed on time and to customer’s specifications. Liaise, manage and build relationships with our valued customers internal and external. Provide high-level administrative and secretarial support for the state manager and the operations team. Responsible for the management and profitability of the business. Monitor and manage website and email hosting. Build customer rapport. Marketing ideas and strategies. Ensure Quality Assurance protocols are maintained



Jay Jays

• Retail
• 1 - 100 Employee

• Retail Assistant

  • Oct 2017 - Sep 2019

  Kippa-Ring, Queensland, Australia Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future. Operate cash registers & EFTPOS sales. Package goods for customers and arrange delivery. Pricing and display items for sale and keep the store tidy and attractive. Be aware of health, safety and welfare issues and practices. (Current Health & Safety Ambassador) Participate in stocktaking (counting… Show more Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future. Operate cash registers & EFTPOS sales. Package goods for customers and arrange delivery. Pricing and display items for sale and keep the store tidy and attractive. Be aware of health, safety and welfare issues and practices. (Current Health & Safety Ambassador) Participate in stocktaking (counting and describing the goods in stock). Show less



Etheridge Operations Pty Ltd.

• Australia
• Mining

• Office Manager/Personal Assistan

  • Jan 2017 - May 2018

  Brisbane, Queensland, Australia Data entry, filing and general computer duties (MYOB, Word, Excel, power-point). Adhering to a high level of customer service and sales. Daily banking, cash handling, EFTPOS use and general finances, Invoicing and credit notes. Provide quotes to customers & organisation of travel plans & accommodation for employer. MYOB, Word, Excel, power-point. Internet and telephone inquiries.



Chinchilla Pharmacy

• Pharmacy Assistant

  • Mar 2012 - Dec 2013

  Chinchilla, Queensland, Australia Outstanding customer service. Front of store assistance, preparation of medical scripts. Workplace health & safety operations. Manual handling OH&S. Cash handling operations



The Reject Shop

• Australia
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Mar 2011 - Mar 2013

  Brisbane, Queensland, Australia Offering solutions & in-store experience. Retail & warehouse experience. Merchandising & Exceptional Customer service. Working in a team based environment.



Merritt’s Bakery

• Bakers assistant

  • Jan 2011 - Dec 2012

  Brisbane, Queensland, Australia Cash Handling & Customer service. General cleaning & food handling practices. Stock take & shut down operations. Waste management & First in First out operations.