Experience

Wise

• United Kingdom
• Financial Services
• 700 & Above Employee

• Knowledge Management Specialist

  • Aug 2022 - Present

  Singapore

• Asia Currencies Payment Processing Specialist

  • Mar 2019 - Aug 2022

  Singapore



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Trips Coordinator for Southeast Asia

  • Nov 2016 - Sep 2018

  Singapore - Pioneer team members to provide customer support for Experience business that was launched in November 2016. - Quality Champion for 8 APAC cities: Calibrate and monitor market quality for experiences in 8 APAC cities. - Analyze and provide workaround for quality related violations to the team and users. - Identify key quality/market trends. Pioneer specialist for new product feature - Airbnb Experiences. Identify workflow.user issues, patterns and unique challenges… Show more - Pioneer team members to provide customer support for Experience business that was launched in November 2016. - Quality Champion for 8 APAC cities: Calibrate and monitor market quality for experiences in 8 APAC cities. - Analyze and provide workaround for quality related violations to the team and users. - Identify key quality/market trends. Pioneer specialist for new product feature - Airbnb Experiences. Identify workflow.user issues, patterns and unique challenges with the Engineer, Product and Market Manager team.

• Customer Experience Specialist for Taiwan, Hong Kong and Greater China

  • Oct 2014 - Nov 2016

  Singapore * Provide support to the Airbnb community * Arbitrate in situations between users and resolve urgent traveling issues. * Proactively educate users to improve user experience. * Identify user issues/patterns and partner with relevant team to improve better user experience. * Provide support to partners vendors.

• Host Outreach Specialist for Taiwan and Hong Kong

  • Oct 2015 - Jun 2016

  Singapore * Help to grow and build engagement with the Mandarin-speaking hosting community in APAC (Taiwan, Hong Kong and Japan). * Educate the hosts to effectively market their listings through Airbnb platform. * Identify and communicate the unique challenges and characteristic of Taiwan/Hong Kong hosting community.



HIM International Music Pte Ltd

• Artiste Management Executive

  • Sep 2007 - Aug 2014

  Singapore I have been working in my present company since I completed my studies, and have risen from the entry-level position of Promotion Assistant to an Artiste Management Executive. Throughout these six years, I have worked in areas from promotions and events to artiste management. The job regularly exposes me to new situations.The challenges from my job have not only strengthened my adaptability and efficiency in a fast-paced environment, but also broadened my perspective in both… Show more I have been working in my present company since I completed my studies, and have risen from the entry-level position of Promotion Assistant to an Artiste Management Executive. Throughout these six years, I have worked in areas from promotions and events to artiste management. The job regularly exposes me to new situations.The challenges from my job have not only strengthened my adaptability and efficiency in a fast-paced environment, but also broadened my perspective in both career and life. Show less