Managing Director of Operations

• May 2021 - Present

• Responsible for the day-to-day business of the company• Developing and executing the company’s business strategies• Providing strategic advice to the board and chairperson• Preparing and implementing comprehensive business plans to facilitate achievements

New Business Director

• Apr 2017 - May 2021

•Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.•Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.•Take ownership of the management of the sales and marketing functions of the business.•Drive increased revenue and profit to achieve the Company`s ambitious growth.•Working to stringent targets, professional and knowledgeable approach to each new business’s.•Planning and coordinating the implementation of business plans and the penetration of new markets. Show less

Senior IT Business Analyst - Oracle Manufacturing & Supply Chain Management

• Jul 2019 - Oct 2021

In this new role, I will continue to provide a seamless support experience to the user community by handling complex break-fix issues related to Oracle E-Business Suite in my area of expertise where I will act as Subject Matter Expert

Software Analyst - Oracle Manufacturing & Supply Chain Mangement

• Sep 2015 - Oct 2021

In this role I am responsible for carrying out Production support for Global Instance of Emerson Process Management. •Work with Oracle Configurations/Setups for R12 E-Business Suite: functional module setups, profile options, flex-fields, functional module interfaces.•Analyze, understand and effectively communicate functional material to end users and management.•Define future business processes around Oracle Manufacturing and SCM modules.•Gather user requirements and understanding and interpreting requirements specifications•Experience with full Systems Development Life Cycle•Develop training material and application documentation as required.•Educate business users•Provide guidance in data preparation and migration•Provide support for configuration and application of multiple functional modules.•Identify and test application patches prior to promotion to production.•Proven history of successful problem solving with a sense of urgency•Work with Oracle Technical Support on SR resolution. Show less

Oracle Triage Specialist

• May 2013 - Sep 2015

Monitor the HP Service Manager Ticket queue for service support tickets/calls assigned to Oracle team’s inbox.Analyze each request /ticket by looking at the Impact of the ticket, determining the Oracle functional module affected by the issue, and determine the skills\​expertise required to resolve the issue.Assign the tickets to analysts based upon the Impact of the ticket, expertise required to resolve the issue, and current workload in the analyst queues with the required skills. Identify and provide solutions for areas of Triage activities that are manual /time consuming that will result in time freed up to focus on CoreTriage activities. Partner with Triage team members on identifying, resolving and documenting solutions (SPIN - Situation, Problem, Implication, Need/Solution & Benefit) Analyze and present metrics, track and communicate consolidated process improvements and include the ROI / benefits to team.ASG Skillset and Shift Tracker Onboarding and Off Boarding updates (new hires/when analysts change track/when an analyst is off-boarding).Quarterly Skills Matrix updates.Update the changes in schedule within the shift (shift swaps, comp time, vacation or sick leaves).Send periodicaly emails to the team and let know about several analysts on site/trainings/holidays.Customer relationships.Customers Continuous Improvement.Find avenues to increase customer contact.Identify methods of measuring, tracking and sharing the progress. Show less

Tier 1

• Sep 2011 - Apr 2013