Senior Administrative Officer

• Feb 2018 - Present

• Monitoring and updating student information on ICTM (student database) system • Providing advice and guidance to prospective students: • Processing over 300 student applications, checking qualifications and authenticity of documents; • Inputting over 300 files of student data per semester • Processing new candidate CVs, arranging online and face-to-face interviews, and helping with the on-boarding of new employees • Training new administrative staff and supervising their progress • Delegating tasks to Junior Administrative Assistants • Providing administrative support in setting up interviews and tests where appropriate; • Providing administrative support to Managing Director, Principal, and Heads of Departments • Composing and issuing student letter requests daily • Managing the center’s alert system for making students aware of non-notified absence; • Regularly handling confidential information and ensuring GDPR compliance • Managing regular attendance reports for over 1,500 students, contacting students regarding absences and providing students with guidance • Resolving student and employee grievances and knowing when to escalate to Management • Providing crucial information to internal colleagues and external enquirers • Corresponding on behalf of Management Show less

Office Administrator

• Feb 2017 - Aug 2017

Events Planner/Co-Founder

• Jun 2012 - Feb 2015