Experience

CareChoice

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Care Administrator Manager

  • Dec 2021 - Present

  • Provide efficient administrative support to the DON and any designated unit(s)• Compile audit data of the care service as directed by the DON• Care policies and procedures administration support to the DON• Governance of agency listing and direct reporting to DON• Support and oversight of hospital and other medical appointments with allied professionals for residents• Organise escorts to accompany residents to appointments• Management of MURs in collaboration with unit managers• Management and oversight of offsite storage• Management of viewings for perspective residents where applicable• New resident admissions administration tasks• Management of incontinence assessments• Arrange meetings; take minutes and follow-up as directed by DON• Maintain Resident Records and filing systems• Roster administration duties as directed by the DON in emergency situations Show less

• Housekeeping Manager

  • Apr 2019 - Dec 2021

  • Assume administrative authority, responsibility and accountability for supervising and directing the Housekeeping and Laundry Department; assist in planning, developing, organizing, implementing, evaluating and maintaining housekeeping and laundry services in a house with 124 luxury en-suite bedrooms; coordinate housekeeping and laundry services and activities with other related departments; inspect and maintain storage rooms, linen closets, utility and janitorial areas of the Housekeeping and Laundry Department• Assist in recruitment, interviewing, selection, training and progressive discipline of facility Housekeeping/Laundry staff• Develop, implement and monitor department-specific orientation, adherence to safety guidelines, training and skill development programs for supervisors, team leads and team members• Maintain or improve team member morale by providing support and open lines of communication with all Housekeeping team members through regular department meetings and timely follow-through on team member questions, complaints and/or suggestions• Develop, implement and monitor procedures for equipment maintenance including compliance with preventative programs and major repairs performed by maintenance personnel• Analyze department needs/problems, presents possible solutions, makes recommendations• Assist in preparing and maintaining the Department budget Show less



Derrycourt Cleaning Specialists

• Ireland
• Facilities Services
• 100 - 200 Employee

• Contract Manager

  • Jun 2018 - Apr 2019

  • Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business. • Deliver a collaborative and proactive resource planning function to the business, driving productivity and delivering in line KPI's and engaging in operational improvement initiatives • Prepare monthly reporting for all services covered under contract • Manage a team of operatives and support hiring/selection, scheduling, training, coaching and development. • Facilitate and manage training requirements to ensure that staffs are fully trained in all aspects of the service provision. • Manage cost control and review costs with the objective of reducing costs and achieving savings. • Ensure that the daily weekly and periodic cleaning tasks are carried out to the contracted standards detailed in the KPI’s/ SLA’s. • Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved. • Ensure that all HR policies and procedures are complied with for the team. • Conduct regular site audits to ensure that the specified standard of work is maintained and all site logs and documentation are kept up to date. • Review, identify and implement changes to rosters and patterns to improve efficiency and productivity, to ensure that the operational needs are fully supported. • Ensure that employee grievances are heard and resolved and that personnel records are updated and accurate (Change of Status forms, rosters, etc.). • Manage uniforms, equipment, supplies utilized on site, maintaining appropriate inventories. Show less



ABM Ireland

• Ireland
• Facilities Services
• 1 - 100 Employee

• Assistant Contract Manager

  • Aug 2017 - Jun 2018

  • Coordinate, direct and monitor the cleaning staff in their duties.• Maintain the Service Level Agreements and monitor the Key Performance Indicators within service delivery and review the satisfaction levels with the Client.• Conduct regular site audits to ensure that the specified standard of work is maintained and all site logs and documentation are kept up to date.• Provide training to new staff in relation to expected standards and quality of general cleaning, and Health and Safety requirements.• Set and monitor appropriate performance objectives and standards for staff, conducting probation review and appraisals and dealing with staff discipline issues appropriately, through timely interviews and investigation.• Monitor and manage staff absence and turnover, ensuring flexible cover can be arranged at short notice, and promoting good staff attendance at all times through appropriate absence management techniques including appropriate interviewing and investigation of absence issues.• Maintain supplies of cleaning materials and equipment, keeping check of what will be required and placing orders to assure stock levels.• Communicate with staff at all levels appropriately, including having team briefings and passing on information and news to cleaning staff verbally in person, on the telephone, in writing or by email. Show less

• Healthcare Site Supervisor

  • Feb 2016 - Aug 2017

  • Ensure the smooth running of the site adhering to the Site Service Level Agreement and Services Specification• Supervise the cleaning service staff, including the allocation of workloads, monitoring progress and performance, determining work priorities• Undertake site cleaning audits• Control and monitor the use of cleaning equipment, arranging the repair or renewal of equipment • Arrange/carry out the induction and 'on the job' training of the cleaning staff in accordance with company practices• Undertake the recruitment of cleaning employees in accordance with relevant company practices• Organize the provision of relief/ holiday cover for cleaning staff as required Show less

• Healthcare Supervisor

  • Sep 2015 - Feb 2016

  • Supervise and investigate the quality and standard of cleaning services provided at client sites• Ensure the smooth running of the site adhering to the Site SLA and Services Specification

• Cleaning operative

  • Jun 2014 - Sep 2015