Experience

Nuestra Comunidad Development Corporation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program Manager

  • Jun 2018 - Present

  1) Organizing Housing Resources Program in accordance with the mission and goals of the organization and contract providers. 2) Creating and managing long-term goals, managing a team with a diverse array of talents and responsibility. 3) Ensuring goals are met in areas including customer satisfaction, safety, quality and team members performance. 4) Implementing and managing changes and intervention to endure project goals are achieved. 5) Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. 6) Producing accurate and timely reporting of program status throughout it's cycle. providing housing counseling to low income Boston residents with a focus on elders, and households displaced by fire, domestic violence, natural disaster, evictions. 7) Developed an extensive network of subsidized housing and service providers, collaborating with City and State housing agencies and private housing providers; ●Provided information and referral, housing search and placement, and stabilization services to individuals and families; secured financial resources; coordinated legal, health care, and elder services; and conducted home visits throughout Boston neighborhoods. ●Provided one-on-one counseling, information & referral for clients facing housing challenge in the City of Boston. Show less



UpTogether

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Family Liaison

  • Jun 2017 - Sep 2018

  ● Orient enrolling low-income client families to the Initiative’s platform of social and economic mobility. ● Encourage, set expectations, and validate clients taking steps to improve their lives ● Refer and liaise between clients and FII resources as a last resort. ● Attend monthly meetings, report trends, and interview families to validate and document outcomes. ● Promote technology as a means of communicate between families and FII; prepare communications to send to families via social media. Show less



Project R.I.G.H.T.

• Grove Hall

• REACH Hypertension Obesity Outreach Worker

  • Jul 2013 - Jun 2017



Boston Public Health Commission

• Entre Familia

• Overnight Public Health Advocate

  • Oct 2012 - Mar 2013

  •Ensures proper patient management, charting and documentation of patient activities. •Performs various administrative tasks such as maintaining accurate records, recording log notes and data entry •Performs rounds throughout the unit. Searches clients for contraband upon arrival in the program •Intervenes to de-escalate conflict situations, anticipating potential conflict situations and intervening prior to crisis. •Conducts informal counseling sessions to assess needs and make appropriate referrals to internal and external programs. •Develops positive professional relationships with guests to facilitate care. •Maintains stable environment by ensuring resident compliance with program rules and individual service plans. Performs urinalysis screening if necessary. •Assists guests with daily living tasks as needed. •Monitors and serves meals, coordinates food and other supplies, and supervises clean up after meals. •Provides phone coverage as necessary Show less



Quincy-Geneva Housing Corporation

• Resident Coordinator

  • Aug 2008 - Feb 2013

  Case Management Facilitate Groups, workshops and community meetings. Asses and screen family needs to provide direct and indirect services. Assist resident's efforts to improve quality of life in the QGHC community. Conduct Outreach to 381 Families in the housing development. Supervise 2-6 youth summer interns Continuous community relationship building and with providers Coordinate health and resource fairs Intermediate Counseling Mediation/ Conflict Resolution/ Crisis Intervention Tenant Advocacy Housing search Concept/Proposal Writing Work independently to reassure all services are provided in a timely manner. Show less



ABCD Housing and Homeless Dept.

• Housing Stabilization Specialist-DS

  • May 2012 - Oct 2012

  •Conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping; •Obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to; CORI resolution, credit problems, and assistance with financial applications; •Develop and implement a housing intake/history with homeless and/or at-risk of homelessness clients; •Utilize tracking system for clients regarding their housing search and placements; •Ensure that all clients receive explanation and assistance with navigating housing application processes including (universal applications, and) referral to all appropriate housing opportunities; including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations; •Develop partnerships and collaborations with internal and external service providers to ensure client receives comprehensive services within Housing First Framework; •Assist clients as needed with on-going housing search including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present; •Assist client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed; •Document all interactions with clients Show less



Casa Esperanza, INC

• ON Call House Manager

  • May 2011 - Oct 2012

  Implements all safety and security requirements for the house. *Reports all safety and security concerns to appropriate authorities and staff. *Coordinates all scheduled client activities & refers clients to appropriate staff for support. *Monitors the front door and answers the front desk phone. *Ensures that all windows and doors are secure, alarms are set. *Ensures that all items that are potentially dangerous are secured in a locked location *Monitors all use of client medications including prescription drugs. *Makes client medications available at prescribed intervals. *Observes and records that all medication has been taken in the medication log. *Secure all client personal property in the designated secure location & completes property log. *Conducts walkthroughs every 2 hours and complete H.M. checklist and logs as required. *Ensure all clients, visitors and staff sign in and out Show less



The Dimock Center

• My Sister House TC program

• Substance Abuse Counselor/Recovery Specialist

  • Jul 2012 - Aug 2012

  •Provides treatment to multi-racial, adult alcohol/drug addicted clients through psycho-social assessment, family and group psychotherapy. •Documents clinical services, maintains record of clients within clinical responsibility, assesses progress and recommends other treatment when necessary. •Provides clinical, counseling services in individual and group modality to patients under supervision of senior staff. •Participates in interdisciplinary meetings to problem assess. •Participates in a variety of treatment services, i.e., AIDS education program, and other specialized treatment activity for targeted populations. •Participates in all clinic team meeting and designated clinic meetings. •Ensures proper patient management, charting and documentation of patient activities. •Conducts patient assessment, intake Show less



Peabody Properties

• Temporary Access Coordinator

  • Jan 2005 - Apr 2007

  Assist resident with daily wake up routines Problem solve and assist is crisis intervention Address housekeeping concerns Create hoarding plans and assist in cleaning the units out for elderly residents Mentor and comfort the elderly with daily transitions through renovation Coordinated recreational Activities for the residents Provide access for the units under renovation and secure all units under renovation. The Showroom Unisex Assist resident with daily wake up routines Problem solve and assist is crisis intervention Address housekeeping concerns Create hoarding plans and assist in cleaning the units out for elderly residents Mentor and comfort the elderly with daily transitions through renovation Coordinated recreational Activities for the residents Provide access for the units under renovation and secure all units under renovation. The Showroom Unisex



Friends of the Unborn Shelter

• Assistant Resident/ Live In volunteer

  • Oct 2004 - Jul 2005

  Provide motivational interviewing and supportive listening to residents. Assist head resident with daily assignments and assist in supervision of Chores Report daily Activities to program managers. Provide motivational interviewing and supportive listening to residents. Assist head resident with daily assignments and assist in supervision of Chores Report daily Activities to program managers.



Aztec Insurance Academic

• Receptionist

  • Jan 2000 - Dec 2000

  Answered multi-line phone Recorded messages Schedule appointments Operated cash register Maintained accurate filing system and handled bill payment Answered multi-line phone Recorded messages Schedule appointments Operated cash register Maintained accurate filing system and handled bill payment