Experience

YellowPepper

• Business Consulting and Services

• Office Manager/Human Resources Specialist

  • Jan 2020 - Jan 2021

  Miami, Florida, United States • Worked with HR management to devise and update policies based on changing industry and social trends. • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. • Proactively identified and solved complex HR problems that impacted operations management, and business direction. • Created and managed surveys to communicate, and create employee feedbacks. • Managed and worked directly with the marketing team,… Show more • Worked with HR management to devise and update policies based on changing industry and social trends. • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. • Proactively identified and solved complex HR problems that impacted operations management, and business direction. • Created and managed surveys to communicate, and create employee feedbacks. • Managed and worked directly with the marketing team, while creating weekly HR NEWS, and implementing the GROWTH mindset. • Created, produced, and edited on-boarding videos, and staff videos to implement connection between all offices. • Worked closely with 5 different offices around the world, making sure each of them implemented the company policies. • Supported human resources, controlling resume flow within applicant tracking system in Bamboo. • Prepared and maintained accurate employment records for 60 member staff. • Oversaw office financial management, including AP/AR and payroll administration. • Developed and administered department budgets. • Monitored office inventory to maintain adequate supply levels and order products. Show less



Lumenno International

• United States
• Wholesale

• Office Manager/Senior Executive Administrative Assistant

  • Feb 2018 - Dec 2020

  Miami/Fort Lauderdale Area • Completed quarterly employee performance evaluations to identify deficiencies, and recommend improvement strategies. • Oversaw office financial management and payroll administration. • Managed financial documentations such as expense reports and invoices. • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. • Ensured that all operations met federal and state… Show more • Completed quarterly employee performance evaluations to identify deficiencies, and recommend improvement strategies. • Oversaw office financial management and payroll administration. • Managed financial documentations such as expense reports and invoices. • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. • Ensured that all operations met federal and state laws. • Responsible for scheduling and organizing complex activities such as meetings, travel arrangements, conferences, and department activities for 3 CEOS and 3 Vice-Presidents. • Worked closely with auditors during review process, providing clerical support and completing assigned tasks. • Daily use of Microsoft Office (Word, Excel, PowerPoint, Outlook) to complete tasks throughout the day. • Kept up to date with clients information, sales, and promotions. • Maintained impeccable office organization to support efficiency, professionalism and performance objectives. • Maintained and created an office environment, where each individual employee felt comfortable, and increased their productivity. Show less



Carnival Cruise Line

• Travel Arrangements
• 700 & Above Employee

• Personal vacation planner

  • Sep 2017 - Feb 2018

  • Make outbound calls to plan guests vacations and build client relationships. • Qualify the clients for their dream vacation, from itineraries, price, ships, dates, and debarkation/ embarkation ports. • Take inbound calls to solve guests needs and problems. • Use provided program Siebel to keep information of the clients up to date. • Manage client call backs in system and set appointment times to talk with clients regarding future vacations. • Use the program Navigator in which… Show more • Make outbound calls to plan guests vacations and build client relationships. • Qualify the clients for their dream vacation, from itineraries, price, ships, dates, and debarkation/ embarkation ports. • Take inbound calls to solve guests needs and problems. • Use provided program Siebel to keep information of the clients up to date. • Manage client call backs in system and set appointment times to talk with clients regarding future vacations. • Use the program Navigator in which shows a live inventory with all the different sailing options, promotions and targeted offers. • Set sales expectations and personal goals to reach every month. Show less



Center For Foot Surgery

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Personal Assistant

  • Apr 2014 - Sep 2017

  Broward, Florida • Answered inbound calls to assist clients and maintain the scheduling for multiple doctors. • Data entry of client information and filing paperwork. • Assisted with new patients to the rooms and took first time information. (Medical History) • Made outbound calls to pharmacy's to call in prescriptions for patients. • Prepared the rooms with the necessary equipment/tools. • Understand the patients visit with detail in order to educate the doctor prior to them seeing the… Show more • Answered inbound calls to assist clients and maintain the scheduling for multiple doctors. • Data entry of client information and filing paperwork. • Assisted with new patients to the rooms and took first time information. (Medical History) • Made outbound calls to pharmacy's to call in prescriptions for patients. • Prepared the rooms with the necessary equipment/tools. • Understand the patients visit with detail in order to educate the doctor prior to them seeing the patients. • Checked insurances to see eligibility for different procedures. • Handled incoming and outgoing correspondence, including mail, e-mail and faxes. • Organized personal and professional calendars. • Tracked expenses and documented records using QuickBooks. • Purchased supplies to meet operational and daily needs. • Assisted the doctor with their clients when needed. Show less



Dr. Pinchinat - Psychiatric Office

• Personal Assistant and Receptionist

  • Mar 2013 - Apr 2014

  Pembroke Pines, florida. • Front desk in a pressurized environment with proven computer skills and knowledge of medical terminology and medications. • Maintained and completed multiple task efficiently and accurately in a quick moving environment • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. • Kept reception area clean and organized to offer positive first impression to every visitor. • Answered inbound calls to assist clients and maintain… Show more • Front desk in a pressurized environment with proven computer skills and knowledge of medical terminology and medications. • Maintained and completed multiple task efficiently and accurately in a quick moving environment • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. • Kept reception area clean and organized to offer positive first impression to every visitor. • Answered inbound calls to assist clients and maintain the scheduling. • Processed outbound calls to hospitals to discuss discharged clients and called pharmacies to call in prescriptions. • Checked eligibility and benefits of the insurance. • Organized and kept up to date with client's charts and information. • Data entry of client information and medical records into programs. • Sorted and distributed business correspondence to correct department and staff members. Show less