Isabel Gras Andreu
Operations and Support Engineer at Jinny Software- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Native or bilingual proficiency
-
Catalan Native or bilingual proficiency
-
English Full professional proficiency
Topline Score
Bio
Michael Carey
Isabel is an exceptional systems support engineer, and an extremely valuable member of the team, always willing to contibute information and support in dealing with complex issues. I have worked with her for over five years, in which time she has constantly developed her skills and knowledge, and now plays an increasingly important role within the organisation, which is appreciated by everyone who works with her, including external customers.
Michael Carey
Isabel is an exceptional systems support engineer, and an extremely valuable member of the team, always willing to contibute information and support in dealing with complex issues. I have worked with her for over five years, in which time she has constantly developed her skills and knowledge, and now plays an increasingly important role within the organisation, which is appreciated by everyone who works with her, including external customers.
Michael Carey
Isabel is an exceptional systems support engineer, and an extremely valuable member of the team, always willing to contibute information and support in dealing with complex issues. I have worked with her for over five years, in which time she has constantly developed her skills and knowledge, and now plays an increasingly important role within the organisation, which is appreciated by everyone who works with her, including external customers.
Michael Carey
Isabel is an exceptional systems support engineer, and an extremely valuable member of the team, always willing to contibute information and support in dealing with complex issues. I have worked with her for over five years, in which time she has constantly developed her skills and knowledge, and now plays an increasingly important role within the organisation, which is appreciated by everyone who works with her, including external customers.
Credentials
-
Windows Server 2008 Active Directory, Configuring
MicrosoftJan, 2014- Nov, 2024 -
Network+
CompTIAOct, 2013- Nov, 2024
Experience
-
Jinny Software (An Enghouse Networks Company)
-
Ireland
-
Telecommunications
-
1 - 100 Employee
-
Operations and Support Engineer
-
Apr 2014 - Present
Customer Support: Handling customer support requests from initiation through to closure Troubleshooting problems, answering customer queries, handling configuration requests and installing software updates Writing technical reports and customer facing procedure documents Escalating complex technical issues to senior engineers or product specialists either locally or in other Regional / Support Centers New System Deployments: Building and configuring new systems for deployment at customer sites (Staging) Project reporting and site documentation Writing technical operations and customer facing procedure documents Show less
-
-
Education
-
2013 - 2013
Skillnets, Global Gnowledge, Citrix
Cloud Computing & Virtualisation programme -
2006 - 2012
Universitat Politècnica de Catalunya
Telecommunications Engineering -
2004 - 2006
Institut Joaquin Bau
Secondary School Degree in Sciences
Community
