Isabel Franke
Vertrieb at PIX Germany GmbH- Claim this Profile
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Topline Score
Bio
Marion David
I've had the joy to work with Isabel during my last 2 years at Superdry. Isabel learnt the tasks and systems for the role very quickly, and it wasn't long before she was training herself new starters, to the highest standards. As a consequence of her agility and ability to learn, Isabel was trained on all aspects of our Customer Services team: Direct E-commerce customers, EBAY store, retail (direct and franchise) enquiries, UK, Mainland Europe and Rest of the World. For the 2019-2020 peak period, Isabel volunteered to be trained on fraud tasks and investigations, as well as taking on some supervisory tasks (auditing payments and refunds, managing promotional activities such as customer credits). Isabel has exceptional customer services skills, and was able to work with very little input or direction from myself due to her sound decision-making, being able to balance the customer's requests while keeping the business/profitability in mind at all time. Isabel was a key team player for our international team, with some potential for a lot more! I really hope our paths come across again in the future, as she was a blessing for me as well as our organisation.
Marion David
I've had the joy to work with Isabel during my last 2 years at Superdry. Isabel learnt the tasks and systems for the role very quickly, and it wasn't long before she was training herself new starters, to the highest standards. As a consequence of her agility and ability to learn, Isabel was trained on all aspects of our Customer Services team: Direct E-commerce customers, EBAY store, retail (direct and franchise) enquiries, UK, Mainland Europe and Rest of the World. For the 2019-2020 peak period, Isabel volunteered to be trained on fraud tasks and investigations, as well as taking on some supervisory tasks (auditing payments and refunds, managing promotional activities such as customer credits). Isabel has exceptional customer services skills, and was able to work with very little input or direction from myself due to her sound decision-making, being able to balance the customer's requests while keeping the business/profitability in mind at all time. Isabel was a key team player for our international team, with some potential for a lot more! I really hope our paths come across again in the future, as she was a blessing for me as well as our organisation.
Marion David
I've had the joy to work with Isabel during my last 2 years at Superdry. Isabel learnt the tasks and systems for the role very quickly, and it wasn't long before she was training herself new starters, to the highest standards. As a consequence of her agility and ability to learn, Isabel was trained on all aspects of our Customer Services team: Direct E-commerce customers, EBAY store, retail (direct and franchise) enquiries, UK, Mainland Europe and Rest of the World. For the 2019-2020 peak period, Isabel volunteered to be trained on fraud tasks and investigations, as well as taking on some supervisory tasks (auditing payments and refunds, managing promotional activities such as customer credits). Isabel has exceptional customer services skills, and was able to work with very little input or direction from myself due to her sound decision-making, being able to balance the customer's requests while keeping the business/profitability in mind at all time. Isabel was a key team player for our international team, with some potential for a lot more! I really hope our paths come across again in the future, as she was a blessing for me as well as our organisation.
Marion David
I've had the joy to work with Isabel during my last 2 years at Superdry. Isabel learnt the tasks and systems for the role very quickly, and it wasn't long before she was training herself new starters, to the highest standards. As a consequence of her agility and ability to learn, Isabel was trained on all aspects of our Customer Services team: Direct E-commerce customers, EBAY store, retail (direct and franchise) enquiries, UK, Mainland Europe and Rest of the World. For the 2019-2020 peak period, Isabel volunteered to be trained on fraud tasks and investigations, as well as taking on some supervisory tasks (auditing payments and refunds, managing promotional activities such as customer credits). Isabel has exceptional customer services skills, and was able to work with very little input or direction from myself due to her sound decision-making, being able to balance the customer's requests while keeping the business/profitability in mind at all time. Isabel was a key team player for our international team, with some potential for a lot more! I really hope our paths come across again in the future, as she was a blessing for me as well as our organisation.
Experience
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PIX Germany GmbH
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Germany
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Rubber Products Manufacturing
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1 - 100 Employee
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Vertrieb
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Sep 2021 - Present
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Superdry
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United Kingdom
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Assistant
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Jul 2021 - Dec 2021
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German Customer Service Advisor
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Sep 2018 - Jun 2021
Customer Service Advisor for Germany
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Fliesen Smith
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Germany
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Fachberaterin Fliesen | Tile Sales Assistant
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May 2018 - Jul 2018
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Arvato Supply Chain Solutions
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Germany
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Transportation, Logistics and Storage
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700 & Above Employee
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Customer Service Agent
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Jan 2018 - Apr 2018
Customer Service Agent for UK & Ireland Customer Service Agent for UK & Ireland
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Westerhorstmann Bauzentrum GmbH & Co. KG
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Germany
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Building Materials
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1 - 100 Employee
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Fachberaterin Fliese | Tile Sales Assistant
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Jun 2017 - Dec 2017
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Education
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2020 - 2023
University of Gloucestershire
Chartered Manager Degree (CMDA) -
2014 - 2017
Berufskolleg Schloß Neuhaus
Kauffrau für Büromanagement, Ausbildung
Community
