Experience

Fairfax Radiology Centers

• United States
• Medical Practices
• 100 - 200 Employee

• Medical Scheduler I

  • Dec 2014 - Present



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Customer Retention Sales Representative

  • Nov 1998 - Sep 2014

  Responsible for taking inbound customer retention calls. Ensures customer retention and avoid disconnect and downgrades by providing a relevant reason to keep Cox services. Research competitive service offerings and pricing in order to provide competitive price and product comparisons based on customer needs. Promote and sells company’s products and services to increase revenue. Focus on “first call resolution” by providing complete and accurate information on billing, campaigns, product value. Outsource Vendor and Operations Support. Herndon, VA 07/08-10/09 Handled escalated e-mails by our vendors. Replied back to vendor emails with resolution and correct procedures concerning customers billing issues, questions or problems. Handled customer escalated complaints and escalated as needed to the appropriate department and followed up to ensure complaints were resolved. Assisted with the Truck Roll Call reduction program to reduce any unnecessary truck roll which helped reduce operating expense. Assisted with the Escalation Call back program - Contacted customers to offer assistance and to make sure their questions and or concerns were addressed. Participated in Calibration meetings and learned The Quality Assurance Guidelines. Bilingual Account Services Representative Herndon, VA 11/98-6/08 Handled all inbound customer calls. Responsible for ensuring timely and accurate information was provided to customers in a professional manner by responding to inquiries through phone with customers. Assisted customers with billing inquiries, trouble shooting equipment problems, while at the same time educating and promoting Cox services to improve customer retention. Remained abreast of products and services and made sales presentation to potential customers or existing customers for upgrade.