Experience

Atera

• Israel
• Software Development
• 200 - 300 Employee

• Strategic Customer Success Manager

  • Mar 2023 - Present

  Onboarding, Retention of VIP customers, and Expansion of their portfolios High Touch

• Customer Success Manager

  • Sep 2021 - Mar 2023

  Managing a diverse customer base on a low touch level.



Moon Active

• Israel
• Computer Games
• 700 & Above Employee

• Customer Support Representative

  • Jun 2020 - Mar 2021

  Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the globe. -Point of contact for players -Providing comprehensive information regarding the products and services offered by the company -Technical support to solve players' technical issues Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the globe. -Point of contact for players -Providing comprehensive information regarding the products and services offered by the company -Technical support to solve players' technical issues



Voca.ai

• Israel
• Software Development
• 1 - 100 Employee

• Customer Care & Project Manager (Acquired by Snap Inc.)

  • Nov 2019 - Mar 2020

  Voca.ai develops voice assistants for call centers using natural language and artificial intelligence technologies. Its voice assistants are capable of analyzing speech to determine the speaker’s intention in real-time, imitating human speech patterns. -Realising customer requirements of German customers -Delivering workflows and demos as part of the product delivery team -Quality assurance and troubleshooting for projects targeting international clients of various industries (retail, finance, insurance, telecommunications) Show less



limango GmbH - A member of the otto group

• Germany
• Technology, Information and Internet
• 100 - 200 Employee

• Working Student in the area of Purchasing (Campaign Management)

  • Mar 2018 - Mar 2019

  -Constant observation of the international E-commerce market -Ensuring limango's competitiveness by setting benchmark prices for all target markets -Maintenance and development of data by applying the 'metoda' software -Implementation of new processes for both the German and Polish branches -Constant observation of the international E-commerce market -Ensuring limango's competitiveness by setting benchmark prices for all target markets -Maintenance and development of data by applying the 'metoda' software -Implementation of new processes for both the German and Polish branches



Magna Fashion

• Retail Apparel and Fashion

• Marketing and Sales Intern

  • Apr 2016 - Sep 2016

  -All-round marketing tasks for b2b wholesale platform www.curvyfashionplaza.com -Offline Marketing: Customer acquisition, creating and sending out postcards, Fall/Winter catalogues, look books and swatches to leads as well as existing customers -Online Marketing: Creating weekly newsletters (Mailchimp) and online banners -Website Content Management: Writing product descriptions, taking and editing pictures of new articles for the wholesale platform -Develop Social Media Marketing: Responsible for the company's Instagram account -Customer Service: First contact for German, Austrian and Swiss customers and their orders Show less