Experience

BiblioCommons

• Canada
• Software Development
• 1 - 100 Employee

• Implementation Specialist

  • Jan 2021 - Present

  I manage the set-up, validation, and launch of BiblioCore, BiblioCommon's accessible, discovery-based collection management system for public libraries. My accomplishments include:• Launched 13 new library catalogs in 2021, generating over $260k in revenue• Delivered virtual training on catalog search and Reader's Advisory to libraries via Zoom• Scheduled validation, staff/public previews, and launches in 4-6 week sprints using Excel• Improved structure of project check-in meetings, daily Scrum meetings, and JIRA tasks• Onboarded new Support and Implementations staff through 1/1 product training• Wrote 20+ troubleshooting and project management articles in Confluence

• Product Support Specialist (Library Services)

  • Mar 2019 - Jan 2021

  I provided customer/IT support for BiblioCommon's library catalog and web services for public libraries (BiblioCore, BiblioWeb, BiblioEvents). My accomplishments included:• Triaged and responded to 100+ weekly questions from librarians and catalogers• Ran daily Agile project management/team check-in meetings as Scrum Master• Wrote 25+ troubleshooting and product support articles in Confluence• Improved accessibility of library collections using MARC21 based rules• Provided 24-hour emergency/IT support for library catalog outages• Enabled cloudLibrary, Hoopla, and Overdrive in library catalogs



University of Toronto

• Canada
• Higher Education
• 700 & Above Employee

• Library Assistant

  • Sep 2018 - Mar 2019

  John P. Robarts Research Library, Access & Information Department: I provided support for library patrons and maintained space management of the Robarts stacks and basement level storage. My responsibilities included: • Processing deaccessioned text material and modifying its home location in ILS (Sirsi) • Preparing deaccessioned material for preservation at UTL Downsview, U of T’s storage facility• Fulfilling loan or research requests by retrieving material in storage for U of T faculty • Organizing checked-in material on all stack floors and basement storage level • Overseeing stack floor operations and locating material for U of T students

• Library Assistant

  • Sep 2018 - Mar 2019

  John P. Robarts Research Library, Reference & Research Services:I provided support for library patrons and maintained access to the Reference and Government Publication collection of graphic materials, text, and microform. My responsibilities included:• Enforcing Reference library policies, procedures, and requirements• Providing research assistance to patrons using UTL online library system• Applying CODOC call numbers to new serials and preparing them for binding• Collecting pamphlets, maps, and periodicals to be bound and stored in volumes• Organizing material on Reference Library floor and storage basement level• Generating monthly circulation reports for supervising librarians



Elevation Pictures Corp.

• Canada
• Entertainment Providers
• 1 - 100 Employee

• Event Coordinator

  • Aug 2018 - Sep 2018

  I oversaw event scheduling, client communication, and office management during the 2018 Toronto International Film Festival. My responsibilities included:• Organizing and distributing invitations to Elevation parties/Q&A events• Submitting legal forms and expense reports on behalf of Executive staff• Arranging and filing financial records, legal forms, and contracts• Overseeing front door operations at film premiere events• Couriering packages and supplies to press events• Purchasing and maintaining office supplies



The New York Public Library

• United States
• Libraries
• 700 & Above Employee

• Library Assistant

  • Jan 2018 - Jul 2018

  I provided preservation and programming support for the Reserve Film and Video Collection, The New York Public Library’s circulating collection of 16mm films, VHS cassettes, and DVDs. My responsibilities included:• Handling 16mm film prints per archival standards (RTI Pulsar, Eiki projection, film bench)• Completing research guides on 16mm film handling, projection, and safe return to NYPL• Cataloguing prints in Sierra ILS using MARC standards and Library of Congress vocabulary• Describing print condition in Microsoft Access database using general data elements• Repairing, rehousing, and re-shelving prints in NYPL Performing Arts archive• Curating archival films for public programs at NYPL's Bruno Walter Auditorium (see Projects)• Organizing Film Society of Lincoln Center workshops in public schools (see Projects)



Canadian Filmmakers Distribution Centre (CFMDC)

• Canada
• Movies and Sound Recording
• 1 - 100 Employee

• Archives Assistant

  • Sep 2017 - Dec 2017

  I provided preservation support for the Canadian Filmmakers Distribution Centre, Canada's most comprehensive collection of independent, experimental, and avant-garde film, video, and digital media. My responsibilities included:• Handling and repairing film prints per archival standards (8mm, 16mm, 35mm)• Cataloging and describing print condition/information in FileMaker Pro database (RDA)• Enforcing CFMDC's policy for print shipping, projection, and return to collection• Maintaining film screening schedules for the CFMDC Distribution Manager• Providing visiting curators with film prints for review and projection notes



Toronto Metropolitan University

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Sep 2017 - Dec 2017

  Under the supervision of Dr. Izabella Pruska-Oldenhof, I completed research for an ongoing media studies project: a publicly accessible database of independent Canadian films and filmmakers. I was responsible for obtaining primary source information from Cinema Canada magazine, as well as physical and technical specifications of existing film prints from OCLC. I arranged my research in a shared Microsoft Excel document and prepared it for migration to Omeka. Under the supervision of Dr. Izabella Pruska-Oldenhof, I completed research for an ongoing media studies project: a publicly accessible database of independent Canadian films and filmmakers. I was responsible for obtaining primary source information from Cinema Canada magazine, as well as physical and technical specifications of existing film prints from OCLC. I arranged my research in a shared Microsoft Excel document and prepared it for migration to Omeka.



The Fincopy Company

• Copyeditor

  • Sep 2017 - Nov 2017

  I was responsible for proofreading and editing social marketing copy generated by The Fincopy Company for financial, academic, and non-profit institutions throughout Canada. I was responsible for proofreading and editing social marketing copy generated by The Fincopy Company for financial, academic, and non-profit institutions throughout Canada.



thirdstream

• Canada
• Software Development
• 1 - 100 Employee

• Client Care Coordinator

  • May 2014 - Sep 2017

  I managed customer support and engagement at thirdstream, a SaaS company that develops account opening software for banks and credit unions. My responsibilities included:• Overseeing customer communication and maintaining customer-company relationships• Submitting requests to QA team and tracking time/cost for completion (Trello, G Suite)• Meeting with customer base and apprising them of project updates (GoToMeeting)• Resolving software issues by triaging support tickets (Jira, Basecamp, Redmine)• Arranging contracts, financial records, and project mock-ups online (G Suite)

• Quality Assurance Specialist

  • Jan 2011 - May 2014

  I oversaw quality assurance testing for thirdstream, a SaaS company that develops account opening software for banks and credit unions. My responsibilities included:• Creating test case scenarios to ensure all software updates were implemented successfully• Testing all software updates, as well as logging and communicating issues to QA/IT team• Proofreading and editing marketing copy, as well as uploading web copy to basic CMS• Maintaining quality of downloadable PDFs that accompanied 3S account features



Toronto Metropolitan University

• Canada
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Feb 2017 - Apr 2017

  Under the supervision of Prof. Alexandra Anderson, I graded papers for the undergraduate course, MPF 427: Film History & Criticism Since 1945. I was also responsible for uploading grades to a shared Microsoft Excel document and reviewing upcoming course material. Under the supervision of Prof. Alexandra Anderson, I graded papers for the undergraduate course, MPF 427: Film History & Criticism Since 1945. I was also responsible for uploading grades to a shared Microsoft Excel document and reviewing upcoming course material.



CUmarketing

• Social Media Strategist

  • 2010 - 2011

  I oversaw online marketing campaigns and social media accounts (Facebook, Google) for CUmarketing, a SaaS company that developed account opening software for banks and credit unions. My responsibilities included:• Developing and implementing marketing strategies in coordination with graphic designer• Maintaining and tracking a social marketing budget for both company and clients• Sourcing advertisement images and marketing content using iStock photo• Writing marketing copy and posts for respective social media accounts



Webtech Inc.

• Administrative Assistant

  • 2007 - 2010

  I provided office administration and customer support for Webtech, a web services and site development company. My responsibilities included: • Answering phones, maintaining the front desk, and distributing messages (Microsoft Outlook)• Addressing customer issues and informing customers of project updates (phone, email) • Preparing work spaces, booking meetings, and purchasing office supplies I provided office administration and customer support for Webtech, a web services and site development company. My responsibilities included: • Answering phones, maintaining the front desk, and distributing messages (Microsoft Outlook)• Addressing customer issues and informing customers of project updates (phone, email) • Preparing work spaces, booking meetings, and purchasing office supplies