Experience

Best Buy Geek Squad

• United States
• Retail
• 1 - 100 Employee

• Consolidation Agent

  • Nov 2020 - Present

  Geek Squad Consultation Agents is the first of point of contact that provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges.• Initial PC set up and software installation• Verify if product is fit for return• Maintains communication between clients and Geek Squad• Teaching and coaching fellow employees about Microsoft products• Providing the customer with world class customer service• Check customers into Geek Squad database• Assist with questions/ client education regarding technology use and repair• Diagnosis, repair or triage of client devices• Transition store shelf displays to sellable inventory• Handles shipping and receiving of client /store units



F2Onsite

• Information Technology & Services
• 100 - 200 Employee

• Deployment Technician

  • Aug 2020 - Aug 2020

  F2Onsite DHA – CDWG Installation ProjectDefense Health Agency (DHA) Genesis Mobile Training Kit Project.This project is installation, support, and de-installation mobile training kits for the Defense Health Agency(DHA) so that they can conduct training at various military bases in the US and international locations.Worked from August 3 2020 to August 11 2020• Prior deployment/installation experience – 3 -5 yrs.• Avaso training 1-week training • Setting up training classroom at JBER Hospital • Working 3 – 5-day installations from 8 – 5 Working (local) – 8 hours per day• Technician will set up equipment Per training classroom setup includes (Product in 2 Pelican cases with inventory validation sheet: Product12 laptops installation1 Instructor laptop2 spare laptops1 Switch1 Classroom projectorQTY 15 - 50-foot CAT 5 pre-made cablesMice, Hand scanner, etc.• Validate inventory in Pelican cases and acquire Military Site POC signature – Send info to project team• Setup ALL laptops on provide desks/furniture, etc. (Includes Mice, Hand Scanner, etc.)• In training room cabling - Floor and tables leveraging provided tape and ties• Install unmanaged Switch, and connect all laptops• Install Projector



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Military contractor

  • Sep 2019 - Dec 2019

  Field Technician L2



Department of Veteran Affairs Vocational Rehabilitation Program

• Recent Graduate /Student

  • Jan 2014 - May 2019



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Signal Support System Specialist

  • Aug 1990 - Aug 2013