Experience

Bmo Bank of Montreal

• Marketing Services
• 400 - 500 Employee

• Portfolio Service Analyst

  • Aug 2022 - Present

  • Provided accurate information to stakeholders upon request • Documented and filed daily procedures • Factchecked and reconciled information and documentation to ensure accuracy and completeness • Managed documentation to ensure that records are maintained in a proper manner • Analyzed data and information to provide insights and recommendations • Communicated and collaborated with internal and external stakeholders to deliver on business objectives • Developed and maintained effective relationships with internal & external stakeholders Show less



RBC

• Canada
• Banking
• 700 & Above Employee

• Communications Analyst

  • May 2022 - Aug 2022

  Assisted with the onboarding of new senior communications manager.  Gathered information for monthly newsletter and delivered to appropriate distro list in a timely manner.  Partnered with the team to rebrand the Delivery Excellence Team and service offering.  Updated employees on communication protocols.  Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.  Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.  Prioritized and organized tasks to efficiently accomplish service goals.  Juggled multiple projects and tasks to ensure high quality and timely delivery. Show less



WM (Waste Management)

• Kitchener, Ontario, Canada

• Bilingual Customer Service Representative

  • Nov 2021 - Aug 2022

   Educated customers on special pricing opportunities and company offerings.  Upheld quality control policies and procedures to increase customer satisfaction.  Made out bound calls to obtain account information.  Educated customers on special pricing opportunities and company offerings.  Upheld quality control policies and procedures to increase customer satisfaction.  Made out bound calls to obtain account information.



Discover Communications Inc

• Canada
• Telecommunications
• 1 - 100 Employee

• Bilingual Copywriter & Onsite Deployment Rep (Customer service)

  • Feb 2021 - Nov 2021

  • Translated company documents from English to French for the website • Proofread documents to ensure correct spelling and flow in both English and French. • Assisted other companies with getting set up with Rogers on site and via Microsoft Teams. • Translated company documents from English to French for the website • Proofread documents to ensure correct spelling and flow in both English and French. • Assisted other companies with getting set up with Rogers on site and via Microsoft Teams.



GameStop Canada

• Retail
• 700 & Above Employee

• Bilingual Customer Service Representative

  • May 2018 - Jan 2021

  Responsible for dealing with customer inquiries.  Checked status of orders, shipment, and product information in a call center environment.  Respond to customer emails in both English and French. Responsible for dealing with customer inquiries.  Checked status of orders, shipment, and product information in a call center environment.  Respond to customer emails in both English and French.