Experience

US Alliance Group, Inc

• United States
• Consumer Services
• 1 - 100 Employee

• • Jun 2021 - Present

  - Review analyze, make confident decisions, and recommendations for merchant applications- Mitigate overall, financial, legal, and reputational risk exposures to the company- Proper documentation on all merchant application and accounts.Duties and Responsibilities- Review all information provided by or obtained, with respect to merchant, for completeness and accuracy- Validate/verify the legitimacy of the merchant/business- Review of credit. criminal, and trade reports- Evaluate owner and business financial standing and credit worthiness- Conduct KYC checks for business financial standing and credit worthiness- Assess risk by evaluating merchant industry type, transaction volume, average ticket, delivery timeframe, etc.- Supplement merchant application packet by communication with sales support and supervisor- Resolve discrepancies by utilizing available resources- Assign the appropriate MCC that best identifies the merchant's product or service- Calculate potential exposure and make reserve recommendations as needed- Communication with Underwriting Manager on decisions, escalate as needed- Communication with sales support team and acquiring banks regarding account status- Ongoing tracking of open issues- Conduct periodic reviews of existing processing relationships Show less

• • Jun 2020 - Jun 2021

  Supervised a staff of customer service representatives. Responded to requests from customers by phone or email and managed the daily workload to ensure required service volume and quality levels were attained. Trained and coached staff in standard policies, procedures and best practices. Communicated clear work plans and provided support to staff by continuously improving the understanding of payment processing programs and merchant issues.

• • Jan 2019 - Jun 2020

  Responded effectively to customer inquiries, troubleshooting and resolved issues related to company products and services. Keeping of good records, completion of proper paperwork, updating systems, and documenting in files/systems.