Experience

Two Harbors Investment Corp.
• United States
• Real Estate
• 1 - 100 Employee
• Treasury Analyst

  • Jun 2022 - Present


BMO Harris Bank

• United States
• Banking
• 700 & Above Employee

• Customer Experience Representative

  • Nov 2021 - Feb 2022

  Delivered exceptional service to BMO customers and prospects. Identified customer needs and provide advice and guidance regarding financial solutions that are in the best interests of customers. Worked collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Key Responsibilities: - Identify customer needs and initiate referrals to BMO colleagues. - Support customer requests for banking services, transactions and inquiries. - Provide guidance on digital and self-serve options. - Review customer profiles and identify potential banking needs. - Contribute to meeting branch business results and the customer experience. - Escalate service requests, follow up on customer applications, filing, opening and closing activities. - Manage, load, and reconcile cash transactions between treasury and various branch units (e.g. CRU). - Perform a variety of service requests, transactions, and query related tasks. - Organize work information to ensure accuracy and completeness. - Identify and report suspicious patterns of activity that are suspected to be related to money laundering. - Comply with legal and regulatory requirements for the jurisdiction. Show less



City of Eagan

• United States
• Government Administration
• 100 - 200 Employee

• Building Attendant, Assistant Recreation Leader, Rink Attendant

  • Nov 2015 - Feb 2020

  I was a seasonal employee with the City of Eagan in the Parks & Recreation department. I held several jobs including Building Attendant at the Eagan Civic Arena, Assistant Recreation Leader with the Summer in the Parks Program, and a Rink Attendant for the Parks Maintenance department. - Prepared and sold concessions, processed payments and deposited money. - Responsible for opening and closing building facilities. - Greeted facility users and program participants, and answered any inquiries. - Assisted with setting up equipment for on-site events and group rentals. - Monitored the safety of Parks & Recreation program participants and reported any incidents. - Tracked participant numbers and weather conditions. - Performed light building maintenance and cleaning. Show less



University of St. Thomas

• United States
• Higher Education
• 700 & Above Employee

• Central Receiving Worker

  • Oct 2018 - May 2019

  While attending the University of St. Thomas, I worked as a Central Receiving Worker in the Central Receiving department. - Inventoried, registered, delivered and tracked packages for the Central Receiving department. - Assisted with setting up equipment for faculty offices, conferences, clinics and camps. - Collected wast and operated the recycling/trash compactors. - Converted and sanitized containers. - Supported Facilities and Building teams as needed. - Performed light building maintenance and cleaning. Show less