Experience

Just Digital Inc

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Operations Analyst

  • Jan 2017 - Present

  Greater Los Angeles Area



UCLA Social Sciences Computing

• Support Supervisor

  • Sep 2015 - Jan 2017

  Greater Los Angeles Area •Strategically plan and streamline everyday tasks: networking printers, formatting and deploying new computers, installing software, managing updates, and setting up labs. •Presented the alternative of TeamViewer, rather than GoToMeeting, as a superior user-friendly, cost-efficient, and effective remote support client to remotely assist faculty and staff. •Directly work with supervisors in projects to enhance management of computers. •Server Projects: Windows Deployment Services… Show more •Strategically plan and streamline everyday tasks: networking printers, formatting and deploying new computers, installing software, managing updates, and setting up labs. •Presented the alternative of TeamViewer, rather than GoToMeeting, as a superior user-friendly, cost-efficient, and effective remote support client to remotely assist faculty and staff. •Directly work with supervisors in projects to enhance management of computers. •Server Projects: Windows Deployment Services (WDS) and Windows Server Update Services (WSUS). •Initiated Microsoft Deployment Toolkit (MDT) and sensitive document encryption via VeraCrypt. •Manage tasks within the support team to prioritize and ensure its completion within deadlines. •Establish and maintain strong working and cooperative relations with faculty and staff. •Document troubleshooting procedures and create FAQs to optimize support team processes and train student support consultants. •Create forms to improve documentation procedures: Check-in/out, New Computer Checklist Forms. •Organize work outings to foster social cohesion and a healthy, positive work environment

• SSC Support and Front Desk Lab Consultant

  • Aug 2013 - Sep 2015

  Greater Los Angeles Area •Provide diagnostics, consultation, and tech support, ranging from hardware malfunctions to software issues. •Maintain and update software and provide AV support to deliver the best experience in the usage of the labs. •Organize and submit tickets in ticketing system to keep proper records and documentations.