Experience

KIMISITU SACCO LTD
• Financial Services
• 1 - 100 Employee
• Credit Officer

  • Dec 2018 - Present


Quest Holdings Ltd.

• Financial Services
• 1 - 100 Employee

• Credit Adviser

  • Aug 2016 - Nov 2018

   Debt collection on behalf of financial and commercial institutions  Perform various administrative functions on assigned accounts such as recording address changes, purging the records of deceased customers, verification and validation of customer’s details as received from principals  Advise customer on ways of clearing their debts in terms of restructure, full and final settlement while sensitizing them on the importance of paying their debts and consequences of non-payment  Monitor and control portfolio performance  Mediate disputes between customers and principals  Locate and notify customers on delinquent accounts by mail, telephone, or scheduled visits in order to solicit payments  Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts  Initiate the clearance process on cleared debts once you receive payment proof and have the same posted by the accountants  Provide customers with their correct account details e.g. balances, account numbers etc.  In some financial institutions like state loans, facilitate loan recovery via third parties like employers and guarantors  Maintaining data integrity and keep customer details confidential  Attend to walk in customers  Record information about financial status of customers and status of collection efforts on Quest Collection System  Respond to all correspondences  Arrange for debt repayments or establish repayment schedules based on customers financial situations  Negotiate credit extensions when necessary  Prepare of daily and monthly reports as required Show less


Quest Holdings ltd
• Financial Services
• 1 - 100 Employee
• Account Manager

  • Apr 2015 - Nov 2018