Experience

Longhorn Gaming

• United States
• Entertainment Providers
• 1 - 100 Employee

• Director of Operations

  • Apr 2023 - Present

  Revamped internal organization to remove siloing. Developed new processes to improve communication and reduce lead time for events by 3 weeks. Launched short-form video content which increased engagement by 427%.

• Production Team Lead

  • Jan 2023 - Apr 2023

  Designed next-generation virtual production workflow with Unreal Engine 5, 360 FPS slow-motion replays, and HDR. Developed production area in the UT Esports Arena.Produced multiple LG Bevo Cup events, along with dedicated VOD content pieces.

• Senior Technical Director

  • Jan 2022 - Dec 2022

  Produced and directed Elympics 2022 and other events. Helped develop Alienware Esports Lounge. Developed remote casting workflow, and pioneered an immutable workflow with OBS based on a ground-truth layout.

• Technical Director

  • Aug 2021 - Dec 2021

  Led production design for and produced Red River 2021. Optimized NVENC for a 30% improvement to VMAF scores.



Hygiena

• United States
• Biotechnology Research
• 200 - 300 Employee

• Technical Support Representative

  • May 2023 - Aug 2023

  Assisted hundreds of customers a month, resolving issues and educating on best practices for cleaning verification Investigated customer issues to create reproducible bug reports Assisted hundreds of customers a month, resolving issues and educating on best practices for cleaning verification Investigated customer issues to create reproducible bug reports

• Technical Support Specialist

  • Jun 2022 - Aug 2022

  Worked with customers to resolve operational issues, upgraded over 100 customers using EnSURE Touch luminometers on legacy firmware, helped customers understand the benefits of migrating towards Hygiena's new cloud based SureTrend solution, and sold customers on new testing functionality for the EnSURE Touch luminometer (AllerTox, GlutenTox, and InSite) Worked with customers to resolve operational issues, upgraded over 100 customers using EnSURE Touch luminometers on legacy firmware, helped customers understand the benefits of migrating towards Hygiena's new cloud based SureTrend solution, and sold customers on new testing functionality for the EnSURE Touch luminometer (AllerTox, GlutenTox, and InSite)


Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• User Experience Consultant

  • Sep 2018 - May 2019