Experience

Dynamic Computing - Seattle

• Director Of Operations

  • Mar 2020 - Present

  Seattle, Washington, United States

• Sr. Operations Manager

  • Aug 2019 - Mar 2020

  Greater Seattle Area

• Service Manager

  • Mar 2017 - Mar 2020

  Greater Seattle Area

• Lead Service Technician

  • Nov 2016 - Mar 2017

  Greater Seattle Area

• Field Consultant

  • Jan 2015 - Nov 2016

  Seattle, WA



Kindering

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Help Desk Technician

  • Oct 2012 - Dec 2014

  Bellevue, WA *Provide Tier 1 support to employees based on ticket assignment and direct help desk requests *Troubleshoot hardware and software problems regardless of media platform *Elevate problems to appropriate levels when necessary *Develop and conduct training to improve end user effectiveness and reduce downtime cause by knowledge limitations *Design, implement and maintain LAN infrastructure *Assist in setup and troubleshooting of VOIP systems *Develop and maintain company website… Show more *Provide Tier 1 support to employees based on ticket assignment and direct help desk requests *Troubleshoot hardware and software problems regardless of media platform *Elevate problems to appropriate levels when necessary *Develop and conduct training to improve end user effectiveness and reduce downtime cause by knowledge limitations *Design, implement and maintain LAN infrastructure *Assist in setup and troubleshooting of VOIP systems *Develop and maintain company website using Wordpress, HTML, and PHP standards *Design and maintain database used for Asset Tracking *Maintain server health and stability *Modify standards and procedures to support and direct follow-on projects *Transfer data from a Microsoft Access database to a state run database through a Microsoft Silverlight and Java interface

• Data Entry Clerk

  • Jul 2012 - Oct 2012

  Transfer data from one database to another



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Infantry Squad Leader

  • Mar 2004 - Dec 2012

  *Trainer for new Army Cadets on common warrior tasks *Lead 14 fellow Paratroopers through combat environments during Operation Iraqi Freedom 2007-2008 *Maintain personnel records for Infantrymen throughout command *Retain accountability and serviceability of about $1,000,000 worth of equipment including weapons, vehicles, radio systems, sensitive items and personnel *Serve as Radio Telephone Operator (RTO) during Operation Enduring Freedom in Afghanistan 2005-2006



Union Bank

• United States
• Banking
• 1 - 100 Employee

• Personal Banker

  • Jan 2009 - Mar 2011

  *Perform account management as needed by customer *Serve as first line tech support for colleagues and escalate problems as needed *Open and maintain bank related accounts and documentation in accordance with regulations provided *Provide excellent customer service to clients



Fred Meyer

• Retail
• 700 & Above Employee

• Journeyman Clerk

  • Nov 2000 - Feb 2004

  *Provide customer service to customers in retail environment *Stay current on technology and information to better serve customer needs; *Provide verbal support for computer and other technology troubleshooting;