Experience

Air Mail
• United States
• Online Audio and Video Media
• 1 - 100 Employee
• E-Commerce Manager

  • Sep 2022 - Present

J. PRESS
• United States
• Apparel & Fashion
• 1 - 100 Employee
• Senior Manager, Web & Digital

  • Jan 2020 - Aug 2022

Gitman Bros. / Individualized Apparel Group
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• E-Commerce Director

  • Jul 2018 - Jan 2020


Gitman Vintage

• E-Commerce Manager

  • Apr 2017 - Jun 2018

• E-Commerce Coordinator

  • Jan 2015 - Mar 2017



MR PORTER

• United Kingdom
• Retail
• 100 - 200 Employee

• Menswear Sales and Customer Care Trainer

  • Nov 2012 - Jan 2015

  Developing and delivering trainings on sales techniques, seasonal buys, policies, and procedures Presenting new hires with relevant policies and procedures for job tasks regarding brand's multiple websites Development and training of Salesforce for the global customer care team. User acceptance testing for launch of Salesforce as well as Givenchy mobile apps. Researching and setting up Learning Management System(LMS). Developing and delivering trainings on sales techniques, seasonal buys, policies, and procedures Presenting new hires with relevant policies and procedures for job tasks regarding brand's multiple websites Development and training of Salesforce for the global customer care team. User acceptance testing for launch of Salesforce as well as Givenchy mobile apps. Researching and setting up Learning Management System(LMS).



NET-A-PORTER

• United Kingdom
• Retail
• 700 & Above Employee

• Sales and Customer Care Advisor

  • Jun 2011 - Nov 2012

  Assisting domestic and international customers from NET-A-PORTER.COM, THEOUTNET.COM, and MRPORTER.COM with placing orders, dealing with payment and shipping issues, and troubleshooting technical issues Liaising with finance, shipping, and distribution departments to solve any order issues and ensuring orders go out in the proper manner and in a timely fashion Leading training sessions on designers, sizing, and fit for customer care department Point person for menswear inquiries regarding styling, sizing, and designer information Show less



Lord & Taylor

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Associate

  • Aug 2010 - Apr 2011

  Exceeding monthly sales goals by providing knowledgeable and enthusiastic service to customers. Responsible for proper display and storage of various brands. Exceeding monthly sales goals by providing knowledgeable and enthusiastic service to customers. Responsible for proper display and storage of various brands.



Parlor Showroom

• United States
• Telecommunications

• Women's Sales Rep

  • Jul 2009 - May 2010

  Brands represented: Timo Weiland, Whit, Rachel Antonoff, Samantha Pleet, Gemma Kahng, LorickDramatically increased customer base, launched new accounts, and established significant recognition for designer lines while managing key domestic and international accountsMarket Week responsibilities included reviewing and merchandising collections, booking locations, trade show setup, scheduling appointments, walking buyers through lines, and writing ordersAdministrative responsibilities included creating target lists, sending order confirmations and invoices, and ensuring proper delivery to buyers. Following up with sales reports to designersManaging interns by evaluating resumes, scheduling interviews, training, and delegating workload Show less

• Intern

  • Apr 2009 - Jul 2009

  Research and development – store researching, creating master lists tapping into designer’s target markets/design aesthetics.PR involvement – trafficking of samples, networking with magazines and press, press appointments, pushing stores.



H&M

• Belgium
• Construction

• Sales Coach

  • Jul 2006 - Jun 2009

  Providing support and training for new store openings and sales associates. Working closely with visual merchandising team to help create dynamic displays that maximize selling opportunities. Merchandising sales floor and ensuring that a full size grade for each style is available. Providing support and training for new store openings and sales associates. Working closely with visual merchandising team to help create dynamic displays that maximize selling opportunities. Merchandising sales floor and ensuring that a full size grade for each style is available.