Experience

Local Government Service

• United Kingdom
• Technology, Information and Internet
• 300 - 400 Employee

• Assistant Director

  • Nov 2019 - Present

  • Collects and analyses data • Assisting in the development and implementation of departmental plans and goals • Assisting the District Coordinating Director in coordinating and supervising the Assembly's daily operations • Maintained detailed administration and office procedures to improve accuracy and efficiency. • Performing other duties as assigned by the District Coordinating Director. • Collects and analyses data • Assisting in the development and implementation of departmental plans and goals • Assisting the District Coordinating Director in coordinating and supervising the Assembly's daily operations • Maintained detailed administration and office procedures to improve accuracy and efficiency. • Performing other duties as assigned by the District Coordinating Director.



SRF Micro-Credit Services

• • Jun 2017 - Nov 2019

  • Maintained a high standard of client service that resulted in the increase of the company's clientele.• Ensured that loan assessments were completed and loans were disbursed on time to maintain customers trust.• Assisted in the customization and development of new banking software for the company.• Handled conflicts and complaints with strong problem-solving and mediation skills.• Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.• Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.• Trained and mentored staff to drive performance and target achievement.• Oversaw office inventory ordering, requisitions and stocking. Show less

• • Jan 2017 - Nov 2019

  • Assisted in the development and implementation of policies, procedures, and strategies that aided in drastic reduction of delinquent loans.• Analysed financial statements and credit history to better understand how much risk could be involved in extending credit to customers.• Effectively used Credit Reference Bureau software for credit checks and submitted monthly reports before deadline dates.• Completed loan request summaries and credit analyses as part of the loan application to submit the information to loan approval committee.• Successfully negotiated settlements and payment terms with delinquent loan customers which led to drastic reduction of delinquent loan.• Devised collection recovery strategies to resolve customer issues and delinquent cases.• Devised, maintained and administered the company's credit policy to provide expertly planned cash flow and minimise exposure to risk.• Maintained operational compliance with regulatory guidelines and established company policies. Show less



Parliamentary Service of Ghana

• National Service Person

  • Aug 2014 - Aug 2015

  • Welcomed guests and clients in upbeat and friendly manner. • Maintained detailed administration and office procedures to improve accuracy and efficiency. • Scheduled meetings and client appointments. • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries. • Sorted and distributed business correspondence to correct department or staff member. • Maintained office files in both electronic and hard copies. • Performed other delegated tasks effectively. Show less



Scancom Ghana Limited (MTN)

• Account Intern

  • Jun 2012 - Aug 2012

  • Monitored status of accounts receivable and payable to facilitate efficient processing. • Scanned financial records, locating and correcting any errors. • Examined financial documents to check totals, verify transaction accuracy and identify discrepancies. • Verified accounting records, following up outstanding transactions. • Reviewed GL entries and assessed accuracy. • Monitored status of accounts receivable and payable to facilitate efficient processing. • Scanned financial records, locating and correcting any errors. • Examined financial documents to check totals, verify transaction accuracy and identify discrepancies. • Verified accounting records, following up outstanding transactions. • Reviewed GL entries and assessed accuracy.