Experience

Mysterium Network

• Switzerland
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Community Manager

  • Jun 2021 - Present

  -Representing the voice of our communities with the engineering teams in our relevant channels. Helping teams understand where our communities are having difficulties and advocating for the features that will enable us to be more successful. -Proactively discovering better solutions to improve/facilitate onboarding process for our providers, app users, partners and rest of community. -Providing time sensitive insights regarding scalability, payments and network related bugs. Learning the needs of our users and potential existing gaps/issues occurring in our network. - Intercom, Discord, Telegram, Github, Grafana, Metamask & other non custodial wallets, DEX and CEX transaction issue troubleshooting, Dapps, ERC20, Polygon (Matic) chain, BSC, Block explorer, Blockchain, Web3, Router configuration, Docker, VMware, vps, Virtual Machines, -Linux, Windows, Mac, Android OS, Raspberry pi, Avado nodes Learn more: https://m.youtube.com/watch?v=ASpJhteZzAM&feature=youtu.be Show less



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist

  • Jan 2021 - Jun 2021

  - Troubleshooting and technical assistance on excel, outlook, teams/skype, Cisco any connection, Cisco Jabber, Citrix workspace, SAP, quick assist, workspace one, intelligent hub, landdesk, IOS, android and many other platforms. - Managing several incidents at once in regards to priorities and due dates - Independently and proactively discovering new troubleshooting procedures when steps are not provided (quite often). - Requesting and managing IT equipment orders for hardware repair, replacement and upgrades, through email and phone calls. - Active communication with partners and clients from over 11 countries (Spain, Brazil, Germany, Argentina, Mexico, Portugal, Costa Rica, Panama, India, Chile, Peru, etc…) Show less