Experience

Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Manager

  • Nov 2004 - Present

  Assigned, prioritized, and delegated tasks and responsibility to departmental employees. Utilized strong analytical and problem-solving skills to address operational issues. Mentored and trained new employees on company policies and procedures. Oversaw multiple projects simultaneously and ensured tasks were efficiently completed. Analyzed market trends regularly in order to develop targeted marketing campaigns that achieved desired results. Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise. Analyzed and resolved quality and customer service issues, recommending system improvements. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Account Manager

  • Jun 1999 - Nov 2004

  Updated client information, contract changes and product prices in company databases. Managed a portfolio of accounts by providing timely support and guidance. Provided training on products and services to clients in order to increase usage. Utilized problem-solving skills when dealing with difficult customers. Addressed customer complaints and provided satisfactory solutions through procedure changes. Updated client information, contract changes and product prices in company databases. Managed a portfolio of accounts by providing timely support and guidance. Provided training on products and services to clients in order to increase usage. Utilized problem-solving skills when dealing with difficult customers. Addressed customer complaints and provided satisfactory solutions through procedure changes.