Isaac Franco
IT Support at Falck Global Assistance USA- Claim this Profile
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English Professional working proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Technical Support Fundamentals
CourseraJul, 2022- Nov, 2024
Experience
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Falck Global Assistance USA
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Support
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Aug 2023 - Present
IT Support. IT Support.
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Administrator
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Sep 2021 - Aug 2023
Carelon Health Desktop Administrator • Day to day support of end users, customer service, hands-on and remote support Windows 10 client networking support, Windows OS and MS Office support. • Desktop and laptop hardware support, installation and troubleshooting support. • Troubleshoots and supports, printers such as Xerox, HP Brother and Dymo Label printers. Carelon Health Desktop Administrator • Day to day support of end users, customer service, hands-on and remote support Windows 10 client networking support, Windows OS and MS Office support. • Desktop and laptop hardware support, installation and troubleshooting support. • Troubleshoots and supports, printers such as Xerox, HP Brother and Dymo Label printers.
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TEKsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Specialist
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May 2020 - Aug 2021
IBM AT ANTHEM, CERRITOS/LA LOCATIONS, CA • IT Desktop support Windows 7 to Windows 10 migration at clinics and pharmacy field locations for Anthem onsite and remote. • Day to day support of end users, customer service, hands-on and remote support Windows 7 client networking support, Windows OS and MS Office support. • Desktop and laptop hardware support, installation and troubleshooting support. • Troubleshoots and supports, printers such as Xerox, HP Brother and Dymo Label printers. PIMCO, NEWPORT BEACH, CA • Deployment of Dell Wise Thin Clients systems. • Configures new Thin Clients. • Tests deployed equipment connection to the company's network. • Utilizes imaging software provided by the company to setup new computers. • Keeping inventory of new equipment and replaced equipment for redeployment, repair or end-of-life. • Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers. • Manages appropriate disposal of e-waste materials according to policy. HOAG, NEWPORT BEACH/IRVINE, CA • Deployment of Dell Wise Thin Clients as part of EPIC project migration. • Configures new Personal Computers (PCs) with Hoag's standard software and "Standard PC" guides. • Utilizes imaging software to setup new PCs. • Reimages PC's that are redeployed in organization. • Reports any discrepancies to the supervisor. • Manages appropriate disposal of e-waste materials according to policy. • Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers. • Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers). Show less
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PCM: The Right Technology, Delivered.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Specialist
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Nov 2018 - Mar 2020
• Provide technical support needs for corporate and remote clients. • Troubleshooting software and hardware related issues. • Manage service request and issues using helpdesk-tracking software (SCCM). • Install, configure, and troubleshoot Windows XP/7/8/10 and Linux Operating Systems. • Configure and deploy new desktops, laptops, thin clients, and POS systems for new clients. • Install, configure, troubleshoot, and repair PCs, laptops, tablets, desktop printers, thermal printers, network printers, and POS devices. • Windows 7 to Windows 10 migration. • Imaging computers using Ghost and Task Sequence through SCCM. • Thin client; imaging, break/fix, setup. • Support of 1000 users along with the team. Show less
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Cybernet Manufacturing
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United States
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Computer Hardware Manufacturing
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1 - 100 Employee
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Computer Technician
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Jan 2018 - Nov 2018
• Build, test and install company’s software for custom computers used for hospitals, offices and industrial environment. • Responsible, but not limited, of quality control of the products, and inspect if units meet the criteria expected by our customers. • Received tickets daily, replaced old equipment to new. • Handling troubleshooting computers. • Assembly line inspection. • Pretesting equipment before reaching final line of assembly area. • RMA systems. • Build, test and install company’s software for custom computers used for hospitals, offices and industrial environment. • Responsible, but not limited, of quality control of the products, and inspect if units meet the criteria expected by our customers. • Received tickets daily, replaced old equipment to new. • Handling troubleshooting computers. • Assembly line inspection. • Pretesting equipment before reaching final line of assembly area. • RMA systems.
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Curacao
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United States
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Retail
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500 - 600 Employee
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Computer Service Technician
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Nov 2015 - Oct 2017
• Helping customers with basic to intermediate help by phone or in-store. • Computer and mobile technician in store. • Setting up hardware. • Configure software and drivers for customers. • Troubleshooting computers, cellphones and tablets. • Test products for customers. • Computer and mobile devices break/fix. • Solving issues with the store workstations, printers, label printers and POS systems. • Creating tickets for IT second level support. • Responsible to help the customer with the return/exchange or repair process • Send products to the corresponding queue or directly to the vendor. • Listening and responding the customer questions in person and over the phone. • Create service tickets for repairs, make transfers to different locations according to their inventory system. Show less
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Celfun
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Cuernavaca Centro, Morelos, Mexico
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Cellphone Repair Technician
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Sep 2013 - May 2014
• Mobile phone technician specialized in software issues. • Troubleshooting. • Data recovery. • Malware removal. • Unlocking and restoring devices. • Device sales. • Accessories sales and support. • Mobile phone technician specialized in software issues. • Troubleshooting. • Data recovery. • Malware removal. • Unlocking and restoring devices. • Device sales. • Accessories sales and support.
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Productos y Servicios PyS
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Mexico
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Service Dispatcher
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Aug 2013 - Oct 2013
3-month project for refresh of TV digital boxes. The job was help the field techs with device activation and troubleshooting related. 3-month project for refresh of TV digital boxes. The job was help the field techs with device activation and troubleshooting related.
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Education
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2019 - 2022
Santa Ana College
Associate of Science - AS, Computer Science -
2009 - 2011
Instituto Tecnologico de Zacatepec
Computer Systems Engineering -
2006 - 2009
Cetis 12
High School Diploma, Mechatronics, Robotics, and Automation Engineering
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