Isaac Choo IHRP-CP
Assistant Manager (Organizational Development, Communications, Engagement) at Keppel Land- Claim this Profile
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English Native or bilingual proficiency
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Chinese Limited working proficiency
Topline Score
Bio
Credentials
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Certified Scrum Product Owner (CSPO)
Scrum AllianceMar, 2023- Nov, 2024 -
Human Resource Analytics (Synchronous e-learning)
National University of SingaporeFeb, 2023- Nov, 2024 -
DATA VISUALIZATION BEGINS WITH ME
NUS School of Continuing and Lifelong Education (SCALE)Nov, 2020- Nov, 2024 -
Success with Presentations
British CouncilAug, 2020- Nov, 2024 -
CHATBOT DEVELOPMENT BEGINS WITH ME
NUS School of Continuing and Lifelong Education (SCALE)Jun, 2020- Nov, 2024
Experience
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Keppel Land
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Singapore
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Leasing Real Estate
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400 - 500 Employee
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Assistant Manager (Organizational Development, Communications, Engagement)
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May 2020 - Present
Regional OD Interventions and Campaigns - Designed and led Agile cultural transformation with 3-prong approach "Communicate, Activate, Cement" across Keppel Land's markets. - Designed and led company wide recognition initiative through Storytelling methodology. - Collaborated with regional taskforce to refresh internal communication methods. 400% increased engagement on Yammer platform and 100% post-survey agreement of increased engagement, leading to an award nomination by CEOs office. - Led internal Yammer communication campaign to grow psychological safety and encourage bottom-up voices. Up to 400% increase in Yammer engagement post campaign. - Led project team to run social experiment about building psychological safety, resulting in 3 actionable steps for senior management to utilize. - Administered annual Employee Engagement Survey, deriving opportunity areas from results and working with stakeholders to develop relevant interventions. - Curated 7-episode e-learning on Keppel Land's transformation purpose and strategy. Local achievements and initiatives - Product Owner of Keppel's (SG based) employee engagement app "K2K". Collaborated closely with multiple stakeholders to grow app from infancy stage of 4 functions, to more than 12 functions with internal user base growing 500% in 1 year. - Developed K2K app analytics together with Digital team to enable data driven decision making. - Lead development of K2K app health and wellness gamification for holistic employee wellbeing, driving elevated attendance for initiatives organized. Conferences and Events - Lead and executed multiple virtual, hybrid and physical conferences and regional townhalls. Reached up to 1000+ employees. - Facilitated cross BU teambuilding - Host for Keppel Group safety conference, Annual staff conference, and various year-end events. Show less
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Keppel Corporation Limited
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Singapore
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Investment Management
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400 - 500 Employee
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Management Associate (HR)
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Jul 2019 - Apr 2020
International Mobility - Hypothetical tax - End to end expat management Learning and Performance Management - Coordinator, Annual declaration exercise (global 18,000+ employees) - Learning analytics - End to end training coordination Special Project: Service Transformation Achievement Ratings (S.T.A.R) - Lead the conception and successful creation of digital rating tool "S.T.A.R" for Keppel Group's Shared Service Center. - Cross functional partnership with Keppel Enterprise Services Event Emcee & Facilitator - Chinese New Year celebration (200+ attendees) - Year end party - Mid Autumn festival Show less
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UOB
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Singapore
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Banking
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700 & Above Employee
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Operation Efficiency and Training Intern
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Jun 2018 - Aug 2018
• Conducted data analysis of 1004 Remittance related customer calls to uncover top enquiries. • Created and conducted new hire survey about handling ease regarding top enquiries. • Enhanced Contact Centre intranet for easier retrieval of information for top enquiries. • Enhanced trainer’s guide and training delivery method for Remittance product training. • Co-created knowledge base and customer value proposition for UOB new chatbot. • Conducted data analysis of 1004 Remittance related customer calls to uncover top enquiries. • Created and conducted new hire survey about handling ease regarding top enquiries. • Enhanced Contact Centre intranet for easier retrieval of information for top enquiries. • Enhanced trainer’s guide and training delivery method for Remittance product training. • Co-created knowledge base and customer value proposition for UOB new chatbot.
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LIXIL
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Japan
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Manufacturing
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700 & Above Employee
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Change Communications Intern
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May 2017 - Jul 2017
-Promote and inculcate a brand new culture for 80,000+ employees in entire LIXIL Group, "Activating a Culture of Entrepreneurship (ACE)" -Successfully co-organized ACE workshop for 90 top management participants during LIXIL Global Conference, from workshop conceptualization to execution. -Researched & assisted in usage of Polarity Management framework during ACE workshop to bridge communication and get consensus of top management regarding "Governance VS Experimentation". -Promoted ACE through LIXIL's intranet to create general employee awareness & buy-in the ACE culture. -Personally created "ACE Behaviors Guide" to guide general employees to live out ACE Behaviors practically in everyday work, and managers to encourage subordinates to adopt the 5 ACE Behaviors. -Assisted in creation of World Cafe Toolkit for managers & Change agents to create ACE training's for their people. Show less
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AXA
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France
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Insurance
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700 & Above Employee
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Entrepreneurship Program Mentee
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Oct 2016 - Dec 2016
One of the 15 candidates chosen out of over 80 candidates, mentored on entrepreneurship skills over the course of 7 sessions. -Entrepreneurship & Management -Mindset & Purpose -Persuasion -Neuro Linguistic Program -Personal Finance -Creating Goals & Strategy -Coaching One of the 15 candidates chosen out of over 80 candidates, mentored on entrepreneurship skills over the course of 7 sessions. -Entrepreneurship & Management -Mindset & Purpose -Persuasion -Neuro Linguistic Program -Personal Finance -Creating Goals & Strategy -Coaching
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ANZ
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Australia
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Banking
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700 & Above Employee
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Analyst, Retail Academy
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Mar 2015 - Jul 2015
- Management and scheduling of training needs and courses for 500+ Retail Banking employees. - Assisted in consolidating of training materials for Institute of Banking & Finance (IBF) Accreditation. - Liaise with managers from Singapore, Hong Kong and Australia regarding training content migration. - Coordinated migration of training materials and tests unto online platform. - Administered product tests for retail new hires. - Planning committee for quarterly department cohesion. Show less
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Singapore Army
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Singapore
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Armed Forces
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700 & Above Employee
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Military Musician
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May 2013 - Mar 2015
- French Horn player - Librarian of NSF Band C - French Horn player - Librarian of NSF Band C
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Sun Media Singapore
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Media Production
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Marketing Intern
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Feb 2013 - Apr 2013
- Actively sourced clients for magazine advertisement spaces. - Personally met potential clients. - Handled customer advertisement needs and expectations, then relayed information to editorial and designing team. - Actively sourced clients for magazine advertisement spaces. - Personally met potential clients. - Handled customer advertisement needs and expectations, then relayed information to editorial and designing team.
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Education
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2015 - 2019
Singapore Management University
Bachelor’s of Business Management, Human Resources & Strategy -
2018 - 2018
Corvinus University of Budapest
Bachelor of Business Administration, Human Resource and Strategy -
2011 - 2012
Catholic Junior College
High School
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