Isaac Cherry

Customer Success Engineer - SaaS at Code Climate
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Contact Information
us****@****om
(386) 825-5501
Location
Queens, New York, United States, US

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LinkedIn User

As a team member on several group projects Isaac has a very clear understanding and extensive experience in Java, JavaScript, HTML, CSS, Rest API, Spring Tools Suite, SQL, React, Postman, IntelliJ, Visual Studio Code, AWS, MySQL Workbench, Git hub, Git bash, and Git Lab. Outstanding soul that is Caring, Sharing and Understanding. Isaac exemplifies the true meaning of leadership in lifting of vision to higher sights, the raising of performance to higher standards and the doing of what some say can't be done. Thank you for all your efforts!

Gunawan Liem

Isaac was my partner for Capstone project at Merit America boot camp, he really helped me a lot throughout the whole program. My few months working with him was a great learning experience for me. He was good partner with good solution, problem solver. Whenever I asked for help for front-end assignment, he was always there with clear guidance and solutions. I highly recommend Isaac if you need a talented full stack developer, and outstanding human being to get the job done!

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Credentials

  • SQL & PostgreSQL: The Complete Developer's Guide
    Udemy
    Oct, 2022
    - Nov, 2024
  • Advanced Java Programming
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • The Science of Sales
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Isaac Cherry
    HackerRank
    Oct, 2021
    - Nov, 2024
  • Food Safety
    New York City Department of Health and Mental Hygiene
  • Introduction to Programming Using Java
    Sololearn
  • OSHA 10
    Department of Health

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Engineer - SaaS
      • May 2022 - Present

      ⦁ Guided customers through Velocity (SEIP) with Sales team, demonstrating where to configure settings for metrics and permissions. Observation showed a more than 20% reduction in customer support ticket volume as a result ⦁ Wrote scripts to streamline processes in onboarding 2 of the largest customers and improving quality expectations for over 3000 developers ⦁ Created custom reports using SQL to highlight key metrics resulting in an increase in the adoption of best practices across developer teams ⦁ By conducting thorough analysis of customer data on a Software Engineering Intelligence Platform, engineering teams ranging from 20 - 500 developers improved decision-making processes and productivity Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Catering Associate - Servicing Events, Hospitality
      • Apr 2018 - Mar 2020

      ⦁ Catered Korean dishes at events across the city serving between 100 - 600 patrons ⦁ Completed customers cash and card transactions via Point of Sale system at over 50 per day ⦁ Answered concerns of ingredients, sauce, hours of operation, future events, etc. leading to increased customer satisfaction as evidence by a more than 10% rise in repeat visits ⦁ Catered Korean dishes at events across the city serving between 100 - 600 patrons ⦁ Completed customers cash and card transactions via Point of Sale system at over 50 per day ⦁ Answered concerns of ingredients, sauce, hours of operation, future events, etc. leading to increased customer satisfaction as evidence by a more than 10% rise in repeat visits

    • Restaurants
    • Crepe Maker & Cashier - Food Services, Hospitality, Customer Experience
      • Sep 2017 - Mar 2018

      ⦁ Processed over 20 card and cash transactions daily through the POS (Point of Sale) system Revel. ⦁ At least 50 daily customers enjoyed a variety of sweet and savory crepes served. ⦁ Packed Crepes and utensils for delivery services such as DoorDash & GrubHub more than 5 min ahead of arrival time ⦁ Processed over 20 card and cash transactions daily through the POS (Point of Sale) system Revel. ⦁ At least 50 daily customers enjoyed a variety of sweet and savory crepes served. ⦁ Packed Crepes and utensils for delivery services such as DoorDash & GrubHub more than 5 min ahead of arrival time

    • United States
    • Hospitality
    • 700 & Above Employee
    • Food Runner - Airport Food Services, Customer Service
      • Jun 2016 - Jul 2017

      ⦁ Delivered food and drinks to patrons serving up to 3 tables at one time ⦁ Carried up to 5 plates of food at one time to meet quality of service expectations ⦁ Provided customers with appliances and restocked dishes whenever low or needed. Resulting in better preparation when the restaurant reaches over 70% capacity. ⦁ Delivered food and drinks to patrons serving up to 3 tables at one time ⦁ Carried up to 5 plates of food at one time to meet quality of service expectations ⦁ Provided customers with appliances and restocked dishes whenever low or needed. Resulting in better preparation when the restaurant reaches over 70% capacity.

  • V Burger
    • New York, NY
    • Cashier/Line Cook/Sampler - Vegan Food, Customer Service
      • Oct 2015 - Mar 2016

      ⦁ Filled orders within 5 to 10 minutes by making burgers, milkshakes, sandwiches, and other orders ⦁ Secured a clean work area and restocked condiments as needed ⦁ Completed cash and card transactions via Point of Sale system of over 10 customers per day ⦁ Provided free food samples while interacting with customers outside resulting in a more than 15% increase in total business volume ⦁ Filled orders within 5 to 10 minutes by making burgers, milkshakes, sandwiches, and other orders ⦁ Secured a clean work area and restocked condiments as needed ⦁ Completed cash and card transactions via Point of Sale system of over 10 customers per day ⦁ Provided free food samples while interacting with customers outside resulting in a more than 15% increase in total business volume

    • United States
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Dishwasher & Prep - Baked Goods
      • Jun 2014 - Jul 2015

      ⦁ Cleaned and restocked dishes used during daily procedures ⦁ Received and unloaded packages with baking goods, placing them in proper compartments in under 25 minutes ⦁ Scooped and prepared food products for baking more than 1 hour ahead of schedule ⦁ Cleaned and restocked dishes used during daily procedures ⦁ Received and unloaded packages with baking goods, placing them in proper compartments in under 25 minutes ⦁ Scooped and prepared food products for baking more than 1 hour ahead of schedule

Education

  • Merit America
    Java Developer Certification
    2021 - 2022

Community

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