Experience

Edinburgh University Students' Association

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Events Executive

  • Apr 2023 - Present

  Part of the Business Development Team designing and overseeing events in a multi-site venue, covering: • Teviot Row House • Potterow • The Pleasance • King's Buildings House Part of the Business Development Team designing and overseeing events in a multi-site venue, covering: • Teviot Row House • Potterow • The Pleasance • King's Buildings House



Heritage Portfolio

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Event Administrator

  • Jun 2022 - Apr 2023

  My day to day involves working closely with different internal and external stakeholders for a multi-site venue. Internally this includes the kitchen, operational and event design team. External clients are the Royal Botanic Gardens Edinburgh, suppliers and direct clients. I work alongside all these teams to deliver the best Event & Catering experience. As I work in several departments, my responsibilities are varied and include the following: Event Design: As part of the Event Design Team, I support the short-lead event planning at Royal Botanic Edinburgh as well as managing all internal events, with the short lead events averaging around 20 a month. This ranges from wedding ceremonies, funeral receptions, meetings, conferences and lunches. Responsibilities include: • Prepare and issue contracts and invoices with CRM system Priava • Design the event with the client by giving advice and support • Sell catering packages and upgrades • Contact clients' event suppliers to arrange delivery and request PLI/PAT certificates Operational: As part of the Operational team on site, I ensure they have all the items required to run the event smoothly. • Creating event files and ensuring they are complete and up to date • Creating food sheets and informing the kitchen of upcoming events and its catering requirements • Placing orders based on event requirements, such as security, linen and inventory (tables, ccg, etc.) • Update the client RBGE on event updates, client event suppliers and confirm security bookings • Post-event, update the client Royal Botanic Gardens on the running of the event as well as update the dedicated Event Designer on any account bars Finance: • Forecasting the monthly incomes and expenditures • Receiving invoices and processing these on E-Prophit • Process account bars on E-Prophit • Issuing PO numbers • Record and allocate client payments • Register internal event costs to be invoiced • Calculate food and chef cost price per event Show less



H&M Group

• Sweden
• Retail
• 700 & Above Employee

• Global Social Media Customer Service Agent

  • Dec 2021 - Jun 2022

  Promoted to the Global Social Media Team for COS (34 markets) & ARKET (30 markets)• Making sure that every guest query is resolved within the tone of voice of that brand• Global Social Media agent for public comments and private messages on Facebook, Instagram and Twitter• Also communicated via phone, email and live chat

• Customer Service Agent

  • Jun 2021 - Dec 2021

  Part of the COS (34 markets), ARKET (30 markets) + H&M UK Customer Services Team• Making sure that every guest query is resolved within the tone of voice of that brand• Communication was via phone, email and live chat



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Runner

  • Jun 2021 - Jun 2022

  Promoted to Customer Service Runner meaning that I oversee the department during shift• Run customer experience department during shift• Assign breaks and roles during shift• Resolve customer queries• Responsible for bi-weekly registration of cash

• Customer Service Assistant

  • Feb 2021 - Jun 2021

  • Greeted customers upon their entry and helped them with any questions or concerns• Operated a checkout lane• Assisted sales floor staff with stocking shelves and keeping the department tidy during quiter hours



ISA Events

• Hospitality Experiences

  • Sep 2014 - Nov 2021

  • TED Countdown Summit 2021, Edinburgh (TED) | Activity Ambassador• Mysteryland Festival 2019 (ID&T) | VIP, Press, Guest & Employee Entrance Coordinator• Amsterdam Music Festival 2018 (AMF) | Hostess VIP Desk• Rebirth Festival 2016 | Visitor Entrance Team• Huishoudbeurs 2016 | Event Hostess• Breda University of Applied Sciences 2014-2016 | Event Hostess • Marlies Dekkers, Awaken your Senses 2015 I Event Hostess• Vakantiebeurs 2015 I Event Hostess• Unifil Reunion 2014 (NUF) I Event Hostess Show less

• Event Operations

  • Apr 2018 - Jan 2020

  • Hogmanay '19 (Underbelly) | Radio & Accreditation Assistant• Mysteryland Festival 2019 (ID&T) | Production Assistant• Defqon1 Festival 2018 (Q-Dance) | Production Assistant• Pussylounge Breda Festival 2018 (B2S) | Production Assistant• Supersized Kingsday Festival 2018 (B2S) | Production Assistant



ID&T

• Netherlands
• Entertainment
• 100 - 200 Employee

• Event Operations Assistant

  • Jun 2019 - Sep 2019

  • Supported production, legal and executive department for a 135.000+ EDM festival (Mysteryland)• Drafted, discussed and filed supplier contracts• Supported production office with accreditation, radios and supplier queries• Coordinated North Entrance | Guest list - Press - VIPs - Employees

• Graduation Research

  • Oct 2018 - Jun 2019

  Thesis: A research into the desired experience of Mysteryland visitors

• Intern Operations Coordinator

  • Mar 2018 - Sep 2018

  Internship at 2 EDM festivals: Mysteryland (135.000 visitors) & Welcome to the Future (22.000 visitors). The back office role focused at the executive and operational side of the events during the preparation and implementation period. The fast paced, high-pressure environment of the event industry provided me with first hand experience on how to cope, prioritise and solve problems all while under a strict time frame. • Supplier liaison for orders and onsite contact for back office related queries• Supported with scheduling, hotel planning, catering and radio orders• Drafted crew scripts and safety handbooks• Coordinated production office onsite for the 135.000+ EDM festival Show less



Albert Heijn

• Netherlands
• Retail
• 700 & Above Employee

• Teamleader Payment and Customer Services

  • Nov 2015 - Sep 2019

  Supermarket chain in The Netherlands where in 2015 I was promoted Teamleader of Payment & Customer Services. Here I learned how to lead, delegate and solve problems through training and hands on experience. Tasks included:• Managing POS (Point of Sale)• Leading desk staff and cashiers (30+ employees)• Solving customer complaints• Planning• Tracking cash differences • Conduct hiring interviews• Management of personnel files and contracts

• Cashier B

  • Feb 2014 - Nov 2015

  In 2014 I was promoted to Cashier B of the Payment & Customer Services department. This position meant that on shift I assisted the Teamleader with:• Solving customer complaints• Handling returns• Daily counting and registering the tills funds• Overseeing the department when the Teamleader is not available• Open and close the store

• Cashier A

  • Oct 2012 - Feb 2014

  • Greeted customers upon their entry and helped them with any questions or concerns• Operated a checkout lane• Assisted sales floor staff with stocking shelves and keeping the department tidy during quiter hours



Breda University of Applied Sciences

• Netherlands
• Higher Education
• 700 & Above Employee

• Intern Event Manager

  • Sep 2016 - Jan 2017

  • Delivered four university events from concept to organisation • Worked alongside audiovisual designers to bring the events to a new level • Liaison for internal and external event relations • Managed and coordinated the events Events: * Open Day Academy for Leisure 2016 * Graduation Ceremony (International) Leisure Management 2016 * Real Life Study Days 2016 * Leisure Alumni Event 2016 • Delivered four university events from concept to organisation • Worked alongside audiovisual designers to bring the events to a new level • Liaison for internal and external event relations • Managed and coordinated the events Events: * Open Day Academy for Leisure 2016 * Graduation Ceremony (International) Leisure Management 2016 * Real Life Study Days 2016 * Leisure Alumni Event 2016