Iryna Onofriichuk
International Roaming Expert, B2B at Vodafone Ukraine- Claim this Profile
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English Professional working proficiency
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German Elementary proficiency
Topline Score
Bio
Yurii Blahinin
Through the period of time I worked together with Iryna for UPM she proved to be a reliable colleague. She was always able to organize her work in a timely manner and almost all the colleagues and customers were satisfied with her work. She is friendly among the co-workers, a good team player.
Yurii Blahinin
Through the period of time I worked together with Iryna for UPM she proved to be a reliable colleague. She was always able to organize her work in a timely manner and almost all the colleagues and customers were satisfied with her work. She is friendly among the co-workers, a good team player.
Yurii Blahinin
Through the period of time I worked together with Iryna for UPM she proved to be a reliable colleague. She was always able to organize her work in a timely manner and almost all the colleagues and customers were satisfied with her work. She is friendly among the co-workers, a good team player.
Yurii Blahinin
Through the period of time I worked together with Iryna for UPM she proved to be a reliable colleague. She was always able to organize her work in a timely manner and almost all the colleagues and customers were satisfied with her work. She is friendly among the co-workers, a good team player.
Credentials
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Customer Service: Winning Back a Lost Customer
LinkedInJul, 2017- Nov, 2024 -
IT Service Desk: Customer Service Fundamentals
LinkedInJul, 2017- Nov, 2024 -
Managing a Customer Service Team
LinkedInJul, 2017- Nov, 2024
Experience
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Vodafone Ukraine
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Ukraine
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Telecommunications
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200 - 300 Employee
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International Roaming Expert, B2B
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Sep 2022 - Present
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Nova Solutio LLC
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Ukraine
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Technology, Information and Internet
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Project Manager
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Oct 2018 - Jan 2020
Managing team (5 members) in web-studio: process coordination, team members' workload planning, managing resources required for a team to perform workHandling project plans, monitoring development progressPreparation of Scope of WorkPlanning the budget together with Top-managementTeam workflow analyses, providing feedback to the team
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Account Manager
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Jul 2018 - Sep 2018
Sales functions. Communication with clients, searching for new leads,making new dealsResolving customer inquiries, providing a full cycle of administrative supportGathering and analyzing requirements from customers and transferring them into technical documentationPreparation of Terms of References
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UPM Raflatac
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Finland
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Paper and Forest Product Manufacturing
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700 & Above Employee
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Customer Service Coordinator
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Aug 2016 - May 2018
Contract management. Special documents preparation for the customs office Order handling. Registration and tracking of orders in SAP and RafGo system, notification of all interested parties on the receipt and status of an order Processing requests from clients on pricing, products, technical documentation, and supply chain Proactive activities including product promotion and case follow-up. Proactive reports, presentations Maintaining customer database Handling customer complaints, including internal coordination process, handling return tasks Technical Consultation on the recommendation of the product, organization, and control of samples and testing, technical documentation, and brochures Sales support - including search and information analysis, support in pricing, providing support by carrying out analysis of sales, order intake, customer bonuses, volumes, or other sales indicators Logistics functions. Coordination of transport issues between clients, factories, and terminals Overdue proactive follow up, payment tracking Show less
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Education
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2013 - 2016
National Aviation University
Specialist, Jurisprudence -
2006 - 2011
Central Ukrainian National Technical University
Specialist, International Economics
Community
