Experience

Devellar

• Ukraine
• Technology, Information and Internet
• 1 - 100 Employee

• Available Orders Team Manager

  • Sep 2012 - Present

  1) Handling available orders within their life-cycle with various deadlines in very dynamic and challenging online environment. 2) Thorough details check according to instructions making it executor-friendly. 3) Finding the best possible executor, tracking his/her performance activity. 4) Monitoring order's delivery process, dealing with customers and executors in 5 time zones to respond to order related inquiries (via email, telephone, chat). 5) Working process monitoring, performance evaluation (eliminated mistakes and provided coaching for team members located both in Ukraine and overseas). 6) Monthly losses analysis and reporting, productivity analysis upon request, data mastering (Excel, OLAP/Pentaho). 7) Efficiency increase by means of system or process updates: technical updates (Jira), processes expand (BaseCamp), key KPIs analyzing and increasing. 8) Hiring, team management (10 people), teamwork and motivation. Show less



Info site service

• Technology, Information and Internet
• 1 - 100 Employee

• Support Representative

  • Feb 2011 - Sep 2012

  1) Ensuring track, monitoring and following-up cases logged; 2) Undertaking initial diagnosis of the reported incident, and providing remote troubleshooting support and guidance to English speaking clients (calling, email, chat); 3) Coordinating within support teams whenever required. 1) Ensuring track, monitoring and following-up cases logged; 2) Undertaking initial diagnosis of the reported incident, and providing remote troubleshooting support and guidance to English speaking clients (calling, email, chat); 3) Coordinating within support teams whenever required.