Experience

PayPro Global

• Canada
• Software Development
• 1 - 100 Employee

• Team Lead Risk Analyst

  • Mar 2019 - Present

  - monitored the work of the team members, managed working time; - handled shoppers’ payment/ financial related issues; - evaluated and took effective actions addressing the safety of online payments.

• Risk Analyst

  • Feb 2018 - Feb 2019

  -took an effort for reducing vendors’ chargeback rates; -tried to ensure the highest levels of security and satisfaction for buyers all over the world; -have conducted the business correspondence with customers.

• Junior Risk Analyst

  • Jun 2016 - Feb 2018

  -carried out a thorough analysis of potentially fraudulent payments; -evaluated and analysed data to avert the potentially fraudulent behavior; -supplied dedicated and efficient customer support service (via e-mail, live chat and phone).



IC - Events

• Austria
• Events Services
• 1 - 100 Employee

• Market Research Specialist

  • Dec 2015 - May 2016

  - carried out market research and interviewing; - managed the distribution of surveys and questionnaires; - used statistical software to manage the information organization; - collected primary and secondary data ; - analysed market ; - conducted marketing surveys. - carried out market research and interviewing; - managed the distribution of surveys and questionnaires; - used statistical software to manage the information organization; - collected primary and secondary data ; - analysed market ; - conducted marketing surveys.