Experience

StemLink

• United States
• E-Learning Providers
• 1 - 100 Employee

• Co-Founder / Chief Operating Officer

  • Feb 2021 - Present

  Los Angeles, California, United States ● Leadership: Co-founded an Education Technology company, serving as COO and leading a team to develop and launch innovative educational solutions. Successfully spearheaded grant applications and pitch presentations at university competitions, TechCrunch Disrupt, and a startup incubator pitch day. ● Project Management: Demonstrated excellence in project management, maintaining a company-wide project management system to plan, execute, monitor, control, and close projects. ● Teamwork:… Show more ● Leadership: Co-founded an Education Technology company, serving as COO and leading a team to develop and launch innovative educational solutions. Successfully spearheaded grant applications and pitch presentations at university competitions, TechCrunch Disrupt, and a startup incubator pitch day. ● Project Management: Demonstrated excellence in project management, maintaining a company-wide project management system to plan, execute, monitor, control, and close projects. ● Teamwork: Built and managed high-performing teams, from hiring to performance management, fostering a productive work environment. ● Strategic Planning: Developed and implemented strategic plans in collaboration with the CEO and project leads, encompassing long-term growth, budgeting, and fundraising. ● Customer Relationship Management (CRM): Managed relationships with partners, contractors, and university stakeholders, negotiating contracts and ensuring successful collaborations. ● Organization Skills: Continuously improved business processes, increasing efficiency and reducing costs when possible. ● Project Coordination: Effectively coordinated and managed projects to ensure successful outcomes. ● KPI Dashboards: Utilized Key Performance Indicator (KPI) dashboards to track and analyze business performance. ● Workload Prioritization: Demonstrated exceptional workload prioritization skills, ensuring tasks are efficiently managed. ● Google Workspace: Proficient in using Google Workspace for effective collaboration and productivity. ● Presentation Skills: Expertise in developing and delivering engaging and persuasive presentations. ● Problem Solving: Proven ability to identify and solve complex problems efficiently. ● Multitasking: Effectively handled multiple tasks and responsibilities. Show less



SafeAccess

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • May 2022 - Present

  Los Angeles, California, United States ● Led the delivery and quality assurance of health documentation review for clients and staff in preparation for large-scale events with participants exceeding 25,000 attendees. ● Processed health documentation, including vaccination cards and covid tests, with a critical focus on accuracy and efficiency to ensure seamless event check-ins. ● Proactively communicated with clients to swiftly resolve any issues or discrepancies in their documentation and access status, especially crucial for… Show more ● Led the delivery and quality assurance of health documentation review for clients and staff in preparation for large-scale events with participants exceeding 25,000 attendees. ● Processed health documentation, including vaccination cards and covid tests, with a critical focus on accuracy and efficiency to ensure seamless event check-ins. ● Proactively communicated with clients to swiftly resolve any issues or discrepancies in their documentation and access status, especially crucial for last-minute registrants and procrastinators. ● Managed a high volume of pending reviews, and strategically flagged documents using system tools and notes to meet event deadlines. ● Provided on-site support for event check-ins, overseeing the verification of health documentation for thousands of last minute attendees, in coordination with my team. ● Monitored and promptly responded to support inquiries via email, PureChat, and Grasshopper calls from users, ensuring their technical needs were met. ● Assisted users with site access, invite resending, and general tech support queries, maintaining a seamless experience for all event participants. ● Effectively reported system issues and common user needs to the support team via Slack, contributing to the continual improvement of our service in the event context. Show less



Traco Investment Corporation

• Information Systems Analyst

  • Aug 2020 - Present

  Van Nuys, California ● Spearheaded the comprehensive digitization of over 20 years' worth of case files, which involved developing a user-friendly process for non-technical staff to scan, digitize, sort, and securely manage large volumes of documents, resulting in the digitization of several terabytes of data. ● Implemented efficient remote work solutions, including the integration of Splashtop, to facilitate technical support from a home office and allow employees to access company systems when working remotely… Show more ● Spearheaded the comprehensive digitization of over 20 years' worth of case files, which involved developing a user-friendly process for non-technical staff to scan, digitize, sort, and securely manage large volumes of documents, resulting in the digitization of several terabytes of data. ● Implemented efficient remote work solutions, including the integration of Splashtop, to facilitate technical support from a home office and allow employees to access company systems when working remotely or ill. ● Conducted research and harnessed TransUnion's TLO skip tracing service to gather debtor information, significantly contributing to successful debt collection efforts. ● Crafted and enhanced debtor notice letters, ensuring clear and effective communication. Provided invaluable IT support by managing software installations, executing hardware upgrades, troubleshooting server errors, and researching and introducing new systems to boost operational efficiency. ● Displayed exceptional flexibility and adaptability by contributing to various organizational needs and supporting day-to-day office operations to maintain a smoothly functioning environment. Show less



Scratch Tools LLC

• Co-Founder

  • Sep 2017 - Present

  Los Angeles, California, United States "Amidst a digital age, many STEM classes still lean on traditional pen and paper methods, often causing inefficiencies and limiting potential grades. 'Scratch' revolutionizes this space, offering a seamless platform to type, discuss, and teach intricate calculations. Crafted for both educators and students, Scratch allows for the effortless typing of multilingual equations using a basic computer keyboard. Say goodbye to expensive hardware and embrace a streamlined, user-centric platform where… Show more "Amidst a digital age, many STEM classes still lean on traditional pen and paper methods, often causing inefficiencies and limiting potential grades. 'Scratch' revolutionizes this space, offering a seamless platform to type, discuss, and teach intricate calculations. Crafted for both educators and students, Scratch allows for the effortless typing of multilingual equations using a basic computer keyboard. Say goodbye to expensive hardware and embrace a streamlined, user-centric platform where complex equations meet simplicity." As the co-founder of the company, I played an instrumental role in ensuring the app's functionality and user experience by personally leading the bug testing phase. My passion for the concept was further showcased when I pitched it at a university competition, capturing the essence of our vision and its potential impact in the STEM education sector. In addition to my behind-the-scenes work, I also serve as the public face of our company, representing our brand, values, and mission in various public arenas and engagements. Show less



Associated Students Incorporated, Cal Poly Pomona

• Adventures Attendant

  • Jul 2018 - May 2020

  Pomona, California, United States ● Front end employee at Bronco Peak, Bronco Recreation and Intramural Complex. ● Oversaw the safety of patrons of the rock wall. ● Gave orientations/instruction and assessment for different levels of climbing competency.



Ramapo College Upward Bound Math Science

• United States
• Education Administration Programs
• 1 - 100 Employee

• Math and Science Tutor

  • Oct 2017 - Jun 2018

  Pomona, California, United States Upward Bound Math Science is a federally funded program through a grant from the U.S. Department of Education and is sponsored by the California State Polytechnic University, Pomona (Cal Poly Pomona). The program is designed to help prepare high school students for success in a postsecondary education in a STEM program of study free of charge. The goal of Upward Bound Math Science is to provide assistance to high school students who are interested in attending college and majoring in the… Show more Upward Bound Math Science is a federally funded program through a grant from the U.S. Department of Education and is sponsored by the California State Polytechnic University, Pomona (Cal Poly Pomona). The program is designed to help prepare high school students for success in a postsecondary education in a STEM program of study free of charge. The goal of Upward Bound Math Science is to provide assistance to high school students who are interested in attending college and majoring in the math, science and engineering fields. They must be U.S. citizens or U.S. permanent residents, economically disadvantaged, and or first generation college students. Show less