Experience

PT. Micropay Nusantara

• Indonesia
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Help Desk

  • Jul 2022 - Present

  Job Description: - User response with SLA maximum 15 minutes - Monitoring transaction data every 2 hours - Analyze problems that come in over the phone - Analyze the problem in the application if there is a bug - Analyze transaction data in the application - Case escalation to Team lead or Vendor. - Follow-up and update case status and information. - Create ticketing, Record events, problems and their resolution in reports - Identify and suggest possible improvements on procedures. - A Team player who is willing to work with other teams to meet agreed service levels - Handle problems and errors for application user and edc - Investigate, Diagnose, and Solve the apps problem - Remote user if there’s problems out of the client Show less



PT. Kartini Teh Nasional

• Bandung, Jawa Barat, Indonesia

• Administrative Coordinator

  • Jul 2019 - Aug 2022

  Job Description: - In charge of control of company assets - Supervise the performance of the team so that it complies with the running SOPs - Make asset reports both in the form of money and goods every day - Evaluate team performance - As the person in charge of the area - Analyze the need for goods Job Description: - In charge of control of company assets - Supervise the performance of the team so that it complies with the running SOPs - Make asset reports both in the form of money and goods every day - Evaluate team performance - As the person in charge of the area - Analyze the need for goods



PT. Kinarya Alihdaya Mandiri

• Indonesia
• Human Resources Services
• 200 - 300 Employee

• Technical Support - Integrated Operations Center (IOC) Telkomsel

  • Apr 2017 - May 2019

  - Supervise Telkomsel network through Network Management System (NMS), - Identify problems in Network Element, Open Trouble Ticket for problems that arise and close Trouble - Ticket for problems that have been resolved, - Configure Network Element, - Monitoring Service Level - Agreement-SLA cellular networks . - Supervise Telkomsel network through Network Management System (NMS), - Identify problems in Network Element, Open Trouble Ticket for problems that arise and close Trouble - Ticket for problems that have been resolved, - Configure Network Element, - Monitoring Service Level - Agreement-SLA cellular networks .



Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• Quality Assurance

  • Aug 2015 - Sep 2015