Irvan Aditya
Information Technology Help Desk at PT. Micropay Nusantara- Claim this Profile
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Bio
Experience
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PT. Micropay Nusantara
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Indonesia
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Information Technology & Services
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1 - 100 Employee
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Information Technology Help Desk
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Jul 2022 - Present
Job Description: - User response with SLA maximum 15 minutes - Monitoring transaction data every 2 hours - Analyze problems that come in over the phone - Analyze the problem in the application if there is a bug - Analyze transaction data in the application - Case escalation to Team lead or Vendor. - Follow-up and update case status and information. - Create ticketing, Record events, problems and their resolution in reports - Identify and suggest possible improvements on procedures. - A Team player who is willing to work with other teams to meet agreed service levels - Handle problems and errors for application user and edc - Investigate, Diagnose, and Solve the apps problem - Remote user if there’s problems out of the client Show less
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PT. Kartini Teh Nasional
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Bandung, Jawa Barat, Indonesia
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Administrative Coordinator
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Jul 2019 - Aug 2022
Job Description: - In charge of control of company assets - Supervise the performance of the team so that it complies with the running SOPs - Make asset reports both in the form of money and goods every day - Evaluate team performance - As the person in charge of the area - Analyze the need for goods Job Description: - In charge of control of company assets - Supervise the performance of the team so that it complies with the running SOPs - Make asset reports both in the form of money and goods every day - Evaluate team performance - As the person in charge of the area - Analyze the need for goods
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PT. Kinarya Alihdaya Mandiri
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Indonesia
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Human Resources Services
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200 - 300 Employee
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Technical Support - Integrated Operations Center (IOC) Telkomsel
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Apr 2017 - May 2019
- Supervise Telkomsel network through Network Management System (NMS), - Identify problems in Network Element, Open Trouble Ticket for problems that arise and close Trouble - Ticket for problems that have been resolved, - Configure Network Element, - Monitoring Service Level - Agreement-SLA cellular networks . - Supervise Telkomsel network through Network Management System (NMS), - Identify problems in Network Element, Open Trouble Ticket for problems that arise and close Trouble - Ticket for problems that have been resolved, - Configure Network Element, - Monitoring Service Level - Agreement-SLA cellular networks .
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Telkomsel
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Indonesia
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Telecommunications
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700 & Above Employee
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Quality Assurance
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Aug 2015 - Sep 2015
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Education
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Universitas Islam Negeri Bandung
Sarjana, Teknik Elektro