Experience

Bee Imagine LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• I.T. Manager

  • Mar 2016 - Present

  • Installed, configured, and maintained all laptop, desktop, mobile devices, security cameras, printers, mobile scanners, routers, and switches • Implemented ticketing system to analyze/resolve all office and warehouse user’s issues • Provided 24x7 technical support after hours including weekends • Successfully trained all staff on all required hardware and software upgrades • Increased efficiency with Payroll in partnership with Accounting and Human Resources department via implementation of a new time keeping software(SDP) • Improved stability of VPN connection with client providing a thorough review and configuration • Formed relationships with vendors through the collaboration of new projects Show less



Inditex

• Spain
• Retail
• 700 & Above Employee

• IT Support Specialist West Region

  • Jan 2013 - Mar 2016

  • Provided Tier I/II technical support on a day to day basis using ticketing system(Remedy) by phone, on site, remotely and escalated to Tier 3 on global issues at headquarters • Participated in monthly 24-hour support for entire US locations and Puerto Rico on all urgent issues regarding POS Systems, network connectivity, replenishment reports, Windows Scanners, and Kiosk workstations• Routinely traveled locally and long distance to on-site locations to confirm systems and operations are following company standards• Setup and configured Regional Corporate Team/Store equipment including; Laptops, Desktops, Printers, POS, Kiosks, Windows Scanners, RFID readers, iPhones, iPads• Executed routine inventory audit and documented all IT equipment for all stores and users• Responsible for all operations and logistics for store openings regarding IT Show less

• Head Cashier

  • Oct 2011 - Jan 2013

  • Oversaw and monitored work flow, work schedules, and assigned tasks to cashiers team • Effectively managed and maintained required monthly documents and reports • Successfully established rapport with customers to effectively communicate information and/or resolve issues and complaints• Trained associates with new features on Point of Sales (POS) when receiving updates