Manager, Corporate Communications

• Jan 2018 - Present

Assistant Manager, Marketing Communications

• Aug 2015 - Nov 2017

- Advertising & Promotions - Social Media Management - Event Management - Public Relations - Media Sales - Marketing Communications - CSR - Website Management - Concierge Management - Advertising & Promotions - Social Media Management - Event Management - Public Relations - Media Sales - Marketing Communications - CSR - Website Management - Concierge Management

Head of PR & Social Media

• Dec 2013 - Jul 2015

• Developing and implementing the company PR strategy • Copywriting • Media servicing, liaising and monitoring • PR reporting and analysis • Representation of the company at launches and events • Organizing media events and initiatives * Customer service • Crisis communications * Website management • Social media management • Developing and implementing the company PR strategy • Copywriting • Media servicing, liaising and monitoring • PR reporting and analysis • Representation of the company at launches and events • Organizing media events and initiatives * Customer service • Crisis communications * Website management • Social media management

Public Relations Associate

• Sep 2013 - Nov 2013

PR services for the Aster Spring Christmas Advent Calender launch in October 2013 - writing, media liaison, media management and monitoring, social media management, product launch and press conference www.ecse7en.com PR services for the Aster Spring Christmas Advent Calender launch in October 2013 - writing, media liaison, media management and monitoring, social media management, product launch and press conference www.ecse7en.com

Public Relations Associate

• Sep 2013 - Nov 2013

Public Relations services for the GST campaign by the Ministry of Finance - writing press releases, media liaison, media management, event management and press conference management www.world.com.my Public Relations services for the GST campaign by the Ministry of Finance - writing press releases, media liaison, media management, event management and press conference management www.world.com.my

Public Relations Consultant

• May 2013 - Aug 2013

PR Sevices (Consumer, Technology, Corporate, Public Sector) - Planning, developing, and implementing PR strategies and campaigns - Researching, writing, and distributing press releases to targeted media - Pitching story ideas to targeted media - Dealing with enquiries from the public and the press - Social media management - Liaising with colleagues, clients, and key spokespeople - Providing clients with new promotional opportunities and current PR campaign progress - Analysing media coverage - Undertaking relevant market research - Handling product launches and press conferences Show less

Senior Legal Officer

• Aug 2011 - Jan 2012

Vetting and drafting agreements, advising on legal matters Vetting and drafting agreements, advising on legal matters

Senior Legal Officer

• Aug 2010 - Jul 2011

* Vetting, drafting and review of policy contracts, endorsements, proposal forms and other relevant insurance documents, commercial contracts and tenancy agreements. * Provide advise in relation to claims, operations and agency related matters. * Attend to conveyancing, tenancy, mortgage, loans and other property related matters. * Monitor intellectual property related applications. * Provide feedback / input from legal aspects during Claims Committee, Product Development & Implementation Committee, Product Risk Assessment Forum, Outsourcing Commitee, ITO / Takaful Committee, etc. * Preparation of relevant monthly, quarterly and annual legislative & litigation updates as well as business level Reports * Manage the legal website and its contents * Departmental Business Continuity Coordinator & Deputy Risk Manager * Present Departmental briefings at executive & senior management level when required, to assist in certain litigation and agency cases, legal talks, etc. * Assist Legal Head on adhoc matters and prepare updates to statutory changes. Show less

Legal Officer

• Oct 2005 - Aug 2010

Translation of Bank Negara Malaysia documents, summary writing, management and notification of Liquidation, Injunction, Bankruptcy and Court Order notices within the bank and its database. Creation and administration of the Departmental Business Continuity Plan, acting duties undertaken as Business Unit Compliance Officer (BUCO), application and implementation of the Risk & Controls Self Assessment (RCSA) system, management of legal documentation, Departmental implementation of the Record Management & Information Security policy as well as all relevant Citi policies, assisting with the drafting of InterAffiliate Agreements, creation & coordination of the Legal online library, management & administration of the External Legal Panel for both Corporate and Consumer sectors and management of the ISDA and Power of Attorney database amongst other Legal, Compliance and Administrative duties. Show less

Fraud Examiner

• Jan 2005 - Jun 2005

Processed & ensured contracts complied with the Company Proof Matrix. Adhered to set procedures and guidelines (DPA/RIPA systems). Identified suspected fraudulent documents for exclusion. Highlighted areas of improvement to team leaders. Recommended necessary actions according to Company Policies, Legislation and procedures. Processed & ensured contracts complied with the Company Proof Matrix. Adhered to set procedures and guidelines (DPA/RIPA systems). Identified suspected fraudulent documents for exclusion. Highlighted areas of improvement to team leaders. Recommended necessary actions according to Company Policies, Legislation and procedures.

Contact Centre Administrator

• Aug 2004 - Jan 2005

Executed calls & liaised closely with clients and engineers on a daily basis. Planned & structured nationwide (Scotland & Ireland included) timetables for annual/biannual and day-to-day facilities management procedure. Arranged for various services and supplies to be delivered on site. Executed calls & liaised closely with clients and engineers on a daily basis. Planned & structured nationwide (Scotland & Ireland included) timetables for annual/biannual and day-to-day facilities management procedure. Arranged for various services and supplies to be delivered on site.

Senior Administrator

• Jun 2003 - Aug 2004

Processed Citizen card applications and renewals. Organized & prepared promotional literature for national distribution to potential clients. Managed and established confidential client flies and database. Established high volume data management proficiency and acted as a frontline customer service representative. Handled various queries and follow-ups via email and telephone. Assisted with various large scale event management administrative duties eg. Ryder Cup, English Champions League and various Football Club membership applications & renewals. Show less

Internship

• Jul 2002 - Jul 2002

Intern to Officers Organised and prepared client flies for consultants. Assisted with basic queries via telephone. Updated client data and information. compiled facts and carried out research for postgraduate (LLM) dissertation purposes. This was a one-month placement. (Reference letter available) Intern to Officers Organised and prepared client flies for consultants. Assisted with basic queries via telephone. Updated client data and information. compiled facts and carried out research for postgraduate (LLM) dissertation purposes. This was a one-month placement. (Reference letter available)

Freelance

• 1995 - 2000

Various short term assignments throughout my years as a student as an Administrator, Sales Representative, PR Associate, Promoter, Exhibitor (for various International events) & Roadshow Spokesperson (under P&G). Various short term assignments throughout my years as a student as an Administrator, Sales Representative, PR Associate, Promoter, Exhibitor (for various International events) & Roadshow Spokesperson (under P&G).