Irlyn Esguerra
Employment Case Manager at The Link: Youth and Family Supports- Claim this Profile
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Bio
Credentials
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Applied Suicide Intervention Skills Training
LivingWorksJun, 2023- Nov, 2024 -
CPR/AED/First Aid
St. John Ambulance ManitobaJan, 2022- Nov, 2024 -
Therapeutic Chi Sao Certification
Therapeutic Crisis SolutionsOct, 2022- Nov, 2024
Experience
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The Link: Youth and Family Supports
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Canada
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Mental Health Care
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1 - 100 Employee
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Employment Case Manager
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Jul 2022 - Present
- Organizing a proactive approach to assist all participants in identifying and overcoming obstacles, providing them with access to relevant services and resources, resulting in a high completion rate of their desired program within a year. - Cooperating with EIA and JOM caseworkers to transition new participants into full-time or part-time employment through strategic coaching on resume building, cover letter drafting and role-playing for mock interviews, raising participant’s success rate. - Formulating a new project plan with the team for young participants, designed to uplift & enhance their socio-economic standing, reducing unemployment cases Show less
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Roots Youth Care
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Winnipeg, Manitoba, Canada
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Youth Care Worker
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Jul 2021 - Jul 2022
- Established medication administration protocols with precision while actively engaging in residents’ day-to-day progress and challenges, promoting their mental well-being. - Utilized coaching and negotiation techniques to effectively guide and motivate residents in following established protocols and completing household tasks, resulting in improved youth development outcomes. - Monitored and managed residents’ budgets, funds, personal records, schedules, and appointments, ensuring security and facilitating educational/career growth opportunities. Show less
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Earls Kitchen + Bar
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Canada
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Restaurants
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700 & Above Employee
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Hostess
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Jul 2021 - Aug 2021
- Provided guests with a warm and welcoming atmosphere, ensuring an excellent first impression and setting the tone for their dining experience. - Effectively communicated and coordinated with the serving staff and kitchen team to ensure smooth table turnovers and timely service. - Implemented a reservation management system, optimizing table utilization and reducing wait times for reservation guests. - Provided guests with a warm and welcoming atmosphere, ensuring an excellent first impression and setting the tone for their dining experience. - Effectively communicated and coordinated with the serving staff and kitchen team to ensure smooth table turnovers and timely service. - Implemented a reservation management system, optimizing table utilization and reducing wait times for reservation guests.
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Shift Manager
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Jul 2018 - Jun 2021
- Motivated and managed a team of 30 employees, ensuring smooth operations, effective teamwork, and customer satisfaction.- Developed and executed training to enhance employee skills, including customer service, time management, and problem-solving.- Implemented target goals and performance metrics in three different restaurant areas, resulting in achievements such as three awards for smart retailing, sale/guest counts, and fast drive-thru speed within the franchise network.- Practiced active listening and provided constructive feedback to team members, addressing personal and professional concerns and fostering continuous improvement. Show less
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Crew Member
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Apr 2013 - Jul 2018
- Demonstrated strong teamwork skills by effectively collaborating with fellow crew members to ensure smooth operations during busy shifts.- Developed expertise in various areas of restaurant operations, including food preparation, cash handling, and drive-thru service.- Completed additional training programs, such as food safety and customer service, to enhance skills and knowledge.- Consistently maintained cleanliness and organization in assigned work areas, contributing to a clean and inviting dining environment. Show less
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Chachi's Sandwich Bar
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Canada
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Restaurants
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1 - 100 Employee
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Sandwich Artist
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Mar 2018 - Nov 2018
- Demonstrated proficiency in handling a high volume of orders while maintaining quality and accuracy. - Actively contributed to a positive and collaborative team environment, supporting coworkers during busy periods and training new team members. - Developed a strong knowledge of Chachi's menu items and ingredients, enabling efficient order processing and product recommendations. - Demonstrated proficiency in handling a high volume of orders while maintaining quality and accuracy. - Actively contributed to a positive and collaborative team environment, supporting coworkers during busy periods and training new team members. - Developed a strong knowledge of Chachi's menu items and ingredients, enabling efficient order processing and product recommendations.
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Skechers
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United States
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Retail
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700 & Above Employee
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Product Specialist
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Jun 2017 - Feb 2018
- Developed a strong product knowledge and understanding of the Skechers brand, allowing for practical product recommendations and increased customer satisfaction. - Collaborated with the store team to create appealing merchandise displays, enhancing the visual presentation and driving sales. - Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products. - Developed a strong product knowledge and understanding of the Skechers brand, allowing for practical product recommendations and increased customer satisfaction. - Collaborated with the store team to create appealing merchandise displays, enhancing the visual presentation and driving sales. - Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
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Education
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2013 - 2022
University of Manitoba
Bachelor of Arts - BA, Psychology -
2022 - 2023
Coursera
Project Management
Community
