Iris Chao
Project Manager at CYBERBIZ CORPORATION- Claim this Profile
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Bio
Credentials
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TOEIC
TOEIC® Program
Experience
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Cyberbiz Corporation
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Taiwan
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Technology, Information and Internet
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1 - 100 Employee
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Project Manager
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Jan 2020 - Present
- Participate in full project lifecycle of VIP system 2.0, completed the distinctive and competitive product which achieved 37% adoption rate.- Drive 5 times revenue increase via successful launch of mix tax invoice integration.- Manage 500K customize projects including CRM and ERP applications, earned customer acclaim and entrusted with more projects.- Lead two 1.5 million projects by coordinating with CTO and outsourcers, praised by CTO for project leadership.- Enhance PM efficiency by 50% and slash support team's new hire training efforts in half through the implementation of SOP and FAQ. Show less
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Customer Success Specialist
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Jun 2018 - Dec 2019
- Consulted online teaching for customer onboarding, collaborated cross-departmental issue resolution, achieved 90% weekly issue closure rate.
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Formosa Textile Company (Pty) Ltd
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Lesotho
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Textile Manufacturing
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1 - 100 Employee
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Merchandiser
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Jun 2016 - May 2018
- Responsible for the bulk merchandise order of children's denim jeans and the initial order test of the new knitting factory. - Responsible for the bulk merchandise order of children's denim jeans and the initial order test of the new knitting factory.
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Marketing Executive Intern
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Feb 2015 - Jun 2015
- Led a three member team to participate in the organizing of Google Ignite campus project, which successfully elevates Feng Chia University to the top 10 recruitment rate school from scratch. - Led a three member team to participate in the organizing of Google Ignite campus project, which successfully elevates Feng Chia University to the top 10 recruitment rate school from scratch.
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Local Committee President of AIESEC in Taiwan in FCU Initiate
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Jul 2013 - Jul 2014
- Founded local committee in FCU with a four member team. - Achieve a 50% growth rate in membership and 66% retention rate for middle-level cadres. - Assisted two sales departments to achieve 95 % KPI, which allows 20 Taiwanese students participated in international volunteer program. - Founded local committee in FCU with a four member team. - Achieve a 50% growth rate in membership and 66% retention rate for middle-level cadres. - Assisted two sales departments to achieve 95 % KPI, which allows 20 Taiwanese students participated in international volunteer program.
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Education
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2011 - 2015
逢甲大學
Bachelor's degree, Department of Foreign Languages and Literature & minor in Marketing
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