Licensed Clinical Professional Counselor

• Sep 2021 - Present

Registered Supervisor

• Oct 2020 - Sep 2021

Licensed Clinical Professional Counselor

• Oct 2020 - Sep 2021

Registered Supervisor

• Jul 2020 - Oct 2020

Licensed Clinical Professional Counselor

• May 2019 - Oct 2020

Drug And Alcohol Counselor

• Nov 2017 - Feb 2020

Head Cashier

• May 2016 - Feb 2017

Head Cashier since August. Selected to join Voice of the Associate Committee (VOA) in August. Head Cashier since August. Selected to join Voice of the Associate Committee (VOA) in August.

Audiologist Assistant

• Jul 2012 - Nov 2015

In the Hearing and Balance Department of the Physician owned Southwest Idaho ENT there are Four Doctors of Audiology, One Doctoral Intern and usually a student rotating through. The Department is equipped to diagnose Hearing Loss, Balance Disorders, fit hearing aids, fit Bone Anchored Hearing Appliances, FM Systems and Custom Earplugs. I have managed manufacturer accounts, resolved IT/software problems, ordered products supplies, prepared invoices for accounts payable, negotiated prices, maintained relationships with sales reps, customer service, accounts receivable. Took initiative and solved many financial and process related problems. Researched patient program and made recommendations to resolve a $60,000 drain on business. Negotiated price decrease for specialty supplies which resulted in a 50% savings for the business. Discovered manufacturer billing error which resulted in an $18K credit back to our account. Repaired equipment which resulted in over $1000 of savings by not purchasing new equipment. Through building relationships with manufacturer reps, procured $6000 worth of equipment at no cost to the business, which created the ability to double their revenue on product sold. Responsible for enforcing protection of client privacy. Trained employees on responsibilities to further enhance the productivity of staff. Performed Equitest (balance testing) saving Audiologist 40 minutes of balance testing. Recommended and then put in motion the replacement of CD players used for diagnostic testing with iPods(which we already had in office). Decreased Patient wait time and increased Audiologist-Patient time by transferring routine tasks and duties from the Audiologists. Show less

Audiologist Assistant, Technician and Occupational Hearing Conservationist

• Jul 2007 - Jul 2012

As an Audiologist Assistant and Hearing Instrument Technician, I maintained, repaired recommended and ordered hearing instruments, Bluetooth, FM and wireless accessories in the office and at home deliveries. I recommended and sold hearing supplies, prepared rooms, patients and equipment for appointments. Computer software for hearing aids was frequently updated. Recycled or donated hearing aids were cleaned, evaluated, logged and donated to local not-for-profit organizations. I created a budget and tracked yearly spending reports. I organized space, equipment, created new patient forms, ordered supplies and equipment, solved computer problems. Under the direction of the Audiologist I performed emergency program changes, took custom impressions for hearing aids, earmolds, custom hearing protection(in office and offsite), fit accessories, repairs, and replacement devices, calibrated audiometric equipment. Additionally, I performed simple cerumen(wax) management and wrote a Noise Dosimeter Report for a local Industrial Manufacturer and assisted with diagnostic audiometric testing. I submitted authorization for devices from TRICARE, Workers Compensation at the Federal and State level, or through organizations such as Vocational Rehabilitation, Assistance League of Boise, Boise Lion's Club, HearPO and other third party providers. I also headed up marketing projects, including direct mail, newspapers and phone books. The SLP and I created a website using the template provided by a local website company. As a Certified Occupational Hearing Conservationist I performed otoscopy, pure-tone air hearing tests, explained how to use a noise dosimeter and loaned noise dosimeter equipment, and educated a government department which consisted of 30+ employees regarding Noise Induced Hearing Loss and Prevention. The Audiologist was also a supervisor I prepped the Industrial Hearing Reports for review and was a resource for other COHC's. Show less

Banker/Teller

• Apr 2006 - Sep 2006

Main work performed was as a teller at an in-store branch. Main work performed was as a teller at an in-store branch.

Floor Staff-Custom Wood Doors

• Nov 2005 - Apr 2006

Beautiful custom wood doors. Rough lumber to ready to stain or paint and install. The process, the steps, the calculations, the details, the tools. I really enjoyed this work. Beautiful custom wood doors. Rough lumber to ready to stain or paint and install. The process, the steps, the calculations, the details, the tools. I really enjoyed this work.

Service Technician

• Jul 2005 - Nov 2005

"He is as honest as the day is long." I heard this about the owner Dave Bell from a couple different people, a customer and a fellow employee and I whole heartedly agree. I was hired toward the end of the season of sprinkler installation. I either worked alone, with the owner or worked with a couple of young men still in high school. I installed lawn and landscape irrigation, repaired existing systems and winterized residential systems. "He is as honest as the day is long." I heard this about the owner Dave Bell from a couple different people, a customer and a fellow employee and I whole heartedly agree. I was hired toward the end of the season of sprinkler installation. I either worked alone, with the owner or worked with a couple of young men still in high school. I installed lawn and landscape irrigation, repaired existing systems and winterized residential systems.

Tire and Lube Technician

• Jun 2003 - Nov 2003

Safety First. Clean uniform, safety eye glasses, earplugs, non-slip boots were required and we were rewarded during random checks by our safety manager. Our team was very compliant. Nascar pit crew style-a team of three (2 up and 1 down) would descend on a car or truck that we drove in from the parking lot to a service bay. That driver would call out to a person at the front of the car to type details into our computer program such as vehicle make, model, mileage, dashboard message lights. All signal lights tested and functionality recorded the same way. Bay closed with a safety chain, lower bay grate removed. Our service included window washing and vacuuming in addition to the usual 21 point inspection. Take away: Safety First and Double Check. Show less

Server

• Mar 2002 - Aug 2002

The first time I ate at Roque's I knew I had to work there. The food was delicious-the corn tortillas made by the hand of Mamacita, the servers were so kind and I loved the environment, Spanish was the first language spoken between all the staff, I recently returned from Brazil and adored hearing and learning to speak a similar language. Hired as hostess, I became a busser and finally a server. The owner was often present and tended to the kitchen, staff and patrons. Each section had approximately 7 tables and 3-4 sections. The demand was high among regulars and new-comers especially on the weekends, when the wait would be typically 45 to 90 minutes. I enjoyed the fast paced unchoreographed flow and movement through the kitchen to serve the diners. Show less

Chart Specialist

• Jan 1999 - Aug 1999

I was responsible for creating, updating, delivering, collecting, and filing medical charts at this amazing pediatric hospital. I compiled and put the documents in a prescribed order and into a patient chart. The documents included diagnostic test results, medical history, insurance information, surgeries, procedures, physician notes, and any other pertinent information. I organized the hard copies into an alphabetical filing system. The day shift checked out patient files to the medical staff and later I logged the files back in and picked up the files from each department if not returned. Strict standards were observed regarding confidentiality and privacy especially as we were treating and protecting children. I worked solo through a night shift, which meant I set my own routine to get my work done and had to keep myself on task and on time. I was also accountable to the day shift and I learned how important communication was so that work was not duplicated and that I was clear on what I had accomplished since they started where I left off. Show less

Retail Footwear Specialist

• Jun 1998 - Aug 1998

My daily duties included measuring and fitting feet for athletic footwear for all ages working directly with customers and their possible concerns, studying and then explaining product lines and answering the phone for public calls and from other stores. I get a sense of satisfaction out of organizing, which means I enjoyed stocking footwear and restocking products. Retail tools and skills became standard thinking such as facing, how to do inventory, receive product deliveries, and keep the sales floor clean and free of clutter for aesthetics and safety, In addition to an hourly wage I received SPIFFS-Special Payment Incentives For Fast Sales. I learned how to work competitively within the department and also as a team. Retail taught me to initiate contact with all types of personalities, how to be on my feet for long periods of time, work nights, weekends and holidays and go the extra yard for customers and to pitch in to help cover shifts or stay late. I was introduced to and participated in department sales meetings where I committed to improve my performance through meeting sales goals, increasing my rate of consistently providing appropriate fitting service to customers and learning how to express a positive attitude to customers and team members. Show less