Experience

Broomstick Creative

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• Digital Media Production Manager

  • Oct 2018 - Present

  building effective working relationships inside and outside of the Post Production team while maintaining a concrete grasp of team objectives. Track progress and manage the delivery of assets from team production to client Organize and track post-production budgets, bids, schedules, production documents, and vendor information Regular interaction with production and content, website development, and social media team building effective working relationships inside and outside of the Post Production team while maintaining a concrete grasp of team objectives. Track progress and manage the delivery of assets from team production to client Organize and track post-production budgets, bids, schedules, production documents, and vendor information Regular interaction with production and content, website development, and social media team



Belhasa Trading & Distributions LLC

• Operations Admin & Sales Coordinator

  • Apr 2016 - Jun 2018

  • Assist the operation manager handles day to day duties of running the organization alongside with the sales manager. • File paperwork, runs report and gather statistics on operation productivity. • Ensures that the distributions achieve sales plan and comp sales whilst delivering sales metric performance in line with the company expectations. • Set challenging goals that influence, motivate, inspire and guide others to follow that direction. • Performed and ensured accurate information input into marketing database. Maintain and manage all databases relating the distribution functions and activities • Management of the general email addresses and distributions • Scheduling and planning sales, assigning and supervising the work and dispatch of the merchandise. • Planning, scheduling and attending meetings for new and existing vendors & clients • Following up new business opportunities and setting up meetings • Planning and preparing presentations • Performed profound research and analyzed the key drivers of the market for new products • Arranging and communicating business development meetings with prospective clients • Resolves and assist pending issues with accounts department with regards to collections and reconciliations • Receives, processes and verifies the accuracy of orders from customers thru the sales staff utilizing the organizations’ internal mainframe system (ICG) and customer purchase orders. • Enhanced communication between internal & external department and executive team, fostering a sense of teamwork and collaboration • Controlled inventory, and maintained equipment and technology. • In charge of shortlisting and scheduled interview for hiring staff, offer letters and conduct the orientation & training for new joiners. Show less



Adler Global Business Gifts LLC

• Customer Service Account Manager

  • Aug 2015 - Mar 2016

  • Directly communicates with US and Europe with regards to overall selling operation in UAE and Saudi Arabia market. • Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’ internal mainframe system (JWALK) and customer purchase orders. • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments in US and Europe office. • Resolved both promptly and thoroughly all issues and ensure incoming request from customers are professionally handled. • Built reputation for working successfully with previously unhappy clients • Thoroughly and efficiently gathers customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts. • Obtain and evaluate all relevant information to handle product and service inquiries • Processed orders from verifying till release, and making sure that the goods and shipments are delivered • Provide feedback on the efficiency of the customer service process through customer verifications, and set up new customer accounts as well as organizing workflow to meet customer timeframes • Managed showroom, and organized newly activated and additional range of products. Show less



Adler Global Business Gifts FZ

• Admin & accounts coordinator/PRO

  • Jul 2014 - Jul 2015

  Administrative • Apply basic concepts, practices and procedures of handling client’s complaints while meeting quality standards for customer services. Refer unresolved grievances to designated departments for further investigation. • Carry out administrative duties efficiently including correspondence, logistics coordination, bookkeeping, customer relations, supplier dealings, as well as order related support. • Negotiated favorable terms and pricing agreements with vendors, Couriers and other providers for service at special events, saving at least 10% budget every month. • Take sales order, prepare and arrange for delivery, Quotations, and bills (invoices) to be sent to costumer. Contract Signing, Credit applications and Partnership Certifications. • Planned and organized travel arrangements and hotels for our management officer from US and Europe office visiting to UAE branch • Implemented filing and office system and introducing additional time-saving measures to Improved office efficiency • Submit and reconcile expense reports to Finance Department in our Europe Head Office. • Handling of payables and receivable accounts. • Facilitated all new hire orientation to on boarding employees and updating data in the system and in their personal files. PRO • Submit and ensure the processing of all types of applications and paperwork to the local government bodies, including but not limited to visit visas, employment or residence visas, Trade License, labor permits, export license, etc. • Proactively manage the timely renewal of all Employment Visas and Labor Permits. • Mailed out offer letters to potential employees, and maintained records of current and potential employees. • To renew all company related licenses prior to their expiry date. • Send out notifications on documentation required to renew trade licenses and complete surveys, etc. required by the government bodies at the time of license renewals. Show less



Adler Global Business Gifts

• Data Processor & Sales Coordinator

  • Jan 2014 - Jul 2014

  • Verify and collect accurate information through cold calling, submitting correct details direct to Marketing department as part of company’s business modelling strategy • Introduce the company’s profile to targeted prospects, aiming to initiate deal in business to business manner • Reactivate existing accounts by forwarding to designated Sales Reps • Initiate communication with existing Saudi and UAE accounts through outbound calls and finalized sales on the spot • Contributed percentage sales increase by improving lead-generation and sales-tracking methods Show less



Samvruddhi technologies

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Adminastrator, sales and purchasing coordinator

  • Aug 2011 - Jan 2014

  • In charge for the purchasing of all IT Products and Software and arranging schedule for service and Product installations for clients or company requirements. • Act as Account Officer-In Charge and take responsibility of cash flow report such as Employee Salary, Petty Cash, and Receivable & Payable's. Prepare cheque issuance of payment and cheque collection of Sales, reconcile invoices, receipts, acknowledgements, offer letter etc. • Carry out administrative duties efficiently including correspondence, logistics coordination, bookkeeping, customer relations, supplier dealings, as well as technical support. • Liaise with clients, suppliers and all third parties dealing with the company and set up rapport with the same. • Providing information to the MD Preparing weekly/monthly activity reports of all employees for the scheduled work and deliveries. • In charge of short listing and giving phone interview for hiring staff, prepare offer letters and conduct the orientation & training for new joiners. • Performed the analysis of the relevant documentation for specific projects Show less



Cravia Company

• United Kingdom

• Production/kitchen/counter/waitress

  • Feb 2009 - Jul 2011

  Incharge of making all the sauces and raw food for the kitchen, handled all kitchen station from sandwich to pasta to grill and fryer, work as counter waitress hostess welcoming and assisting the customer to their tables and providing beverages and dessert and main course for customer. Incharge of making all the sauces and raw food for the kitchen, handled all kitchen station from sandwich to pasta to grill and fryer, work as counter waitress hostess welcoming and assisting the customer to their tables and providing beverages and dessert and main course for customer.



Access Call Solution Philippines

• Call center agent

  • Feb 2007 - Sep 2007

  • Handled two international account • Contact businesses or private individuals by phone • We call costumer to offer and describe our product and specialization • Making sure that we have the right information from the costumer to a have clear sale • Deliver prepared sales scripts to persuade potential customers to purchase a product or service. • Respond to questions, obtain customer information, avoid possible mislead • Handled two international account • Contact businesses or private individuals by phone • We call costumer to offer and describe our product and specialization • Making sure that we have the right information from the costumer to a have clear sale • Deliver prepared sales scripts to persuade potential customers to purchase a product or service. • Respond to questions, obtain customer information, avoid possible mislead