Experience

Red Planet Hotels

• Philippines
• Hospitality
• 100 - 200 Employee

• Front Office Agent

  • Jul 2015 - Present

  -Managed online, phone and walk in reservations -Respond to guests' complaints in a professional and timely manner -Supervise the housekeeping team and perform room quality check -Work as a night auditor, process guests' payments and billings accurately -Managed online, phone and walk in reservations -Respond to guests' complaints in a professional and timely manner -Supervise the housekeeping team and perform room quality check -Work as a night auditor, process guests' payments and billings accurately



Tune Hotels

• Hospitality
• 100 - 200 Employee

• Front Office Executive

  • Feb 2012 - Jun 2015

  -Checked in/out guests and ensure they have satisfying and enjoyable stay -Coordinate with other department to resolve guests' issues and concerns. -Performs cashiering tasks, posting charges to guests' accounts -Monitor inventories, data entry and prepare daily shift report -Checked in/out guests and ensure they have satisfying and enjoyable stay -Coordinate with other department to resolve guests' issues and concerns. -Performs cashiering tasks, posting charges to guests' accounts -Monitor inventories, data entry and prepare daily shift report