Operations Coordinator

• Feb 2022 - Present

• Assisting with the management of daily operational activities. • Performing administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc. • Managing office supplies and the maintenance of office equipment. • Coordinating the proper allocation of human resources. • Arranging and assisting with the onboarding of new employees. • Assisting with project management by creating assignments, tracking progress, and resolving issues. • Managing internal and external stakeholder relations. • Managing budgets and preparing financial reports for senior management. • Planning and organizing conferences, events, staff training, and employee engagement activities. • Preparing and maintaining operations documents and reports.

Account Manager

• Nov 2021 - Jan 2022

• Develop and implement strategic growth plan for client • Oversee brand development with a continuous eye to content and style • Work creatively to research, plan, and execute multi-city events • Contract negotiation with an understanding of value and service provided • Manage social media calendars and social content development • Execute multicultural communications with end goals achieved • Develop and implement strategic growth plan for client • Oversee brand development with a continuous eye to content and style • Work creatively to research, plan, and execute multi-city events • Contract negotiation with an understanding of value and service provided • Manage social media calendars and social content development • Execute multicultural communications with end goals achieved

Administrative | Marketing Assistant to CEO

• Apr 2021 - Aug 2021

Esthetician | Educator | Lash Artist

• Dec 2020 - May 2021

Media Analyst

• Feb 2020 - Sep 2020

Reported to Director of AnalyticsMedia planning/buyingGoogle analyticsResponsible for planning/buying media across all marketing platforms including: digital, print, outdoor.Analyzed campaign performance using tools such as Google Analytics, Hubspot, Marketo.Presented weekly, monthly, and quarterly findings to the marketing and corporate executives of a company to discuss the results of a media campaign.Used qualitative and quantitative research methods.Entered relevant marketing and media-related data into client databases.Researched and analyzed relevant print, online broadcast, and social media coverage regarding clients, as well as competitors in the same field or industry.

Branding|Strategy Assistant

• Oct 2019 - Feb 2020

• Collaborates with and provide updates to executive level management on strategic branding project initiatives and execution of select marketing communications, programs, and/or promotional brand activities.• Research and access trends within the market to enhance achievement of strategic goals.• Manage creative elements for focus group studies; liaison between executive level management and clients.• Create and distribute detailed status reports to the department; research discoveries for campaign materials. • Projects include collaborating with various well-known brands, companies, and organizations; Jacksonville Jaguars, GATE, Brumos, American Heart Association, Georgia Department of Economic Development, Bronx Zoo, Smithfield, Proctor & Gamble, and others.

Educator|Esthetician

• Jul 2019 - Nov 2019

• Instructional designer and point of contact for newly licensed estheticians attending the largest Aveda Salon in North Florida. • Product expert who curated customized training materials based on artist needs. • Provided assistance with creative direction for brand messaging, feedback, and product recommendation; ensuring production of exceptional creative elements. • Responsible for the organization and development of the social media marketing/branding processes and presence across multiple platforms.

Esthetician|Client Relationship Advocate

• Jun 2017 - Jul 2019

• Provided stellar service while building, maintaining, and fostering client relationships. • Designed eye-catching promotional material for print production and social media platforms. • Lead and coordinated cross team collaboration projects to drive company goal attainment. • Increased company revenue leading marketing projects and initiatives by 50k. • Provided stellar service while building, maintaining, and fostering client relationships. • Designed eye-catching promotional material for print production and social media platforms. • Lead and coordinated cross team collaboration projects to drive company goal attainment. • Increased company revenue leading marketing projects and initiatives by 50k.

Event Chair

• May 2018 - Jun 2018

• Served as the Event Champion and Coordinator to plan a fundraiser event to raise money for a local Navy Veteran; proceeds covered medical treatment and living expenses. • Acquired donations and event sponsorship from over 40 local businesses; donations to include raffle prizes, silent auction items, food and beverages, entertainment, venue, and décor. • Planned scheduled activities, recruited attendees, and day of event volunteers. • Served as the Event Champion and Coordinator to plan a fundraiser event to raise money for a local Navy Veteran; proceeds covered medical treatment and living expenses. • Acquired donations and event sponsorship from over 40 local businesses; donations to include raffle prizes, silent auction items, food and beverages, entertainment, venue, and décor. • Planned scheduled activities, recruited attendees, and day of event volunteers.

Esthetician|Client Relationship Manager

• Aug 2014 - Jun 2017

Maintained loyal clientele by creating meaningful relationships while using time management skills to adhere to a booked schedule. Prioritized punctuality to ensure that workspace remained organized and remained compliant with the Florida Department of Licensing and Regulation. Accommodated client needs by regularly working after hours. Understood the importance of making sure overall organization clients expectations were exceeded. Created promotional materials to benefit clients in all aspects of the business' offerings. Conducted research to ensure brand messaging was reaching target audience. Encouraged the success of others and served as a mentor to newly hired Estheticians. Participated in promotional events throughout Jacksonville.

Esthetician

• May 2013 - Apr 2014

Performed full line of services while also balancing duties like coordinating therapist schedules, managing booking systems. Relayed time-sensitive information to the corporate office. Conducted processing of merchandise inventory. Exceeded daily and monthly spa goals. Performed full line of services while also balancing duties like coordinating therapist schedules, managing booking systems. Relayed time-sensitive information to the corporate office. Conducted processing of merchandise inventory. Exceeded daily and monthly spa goals.

Esthetician

• Jan 2012 - Feb 2013

Studied as an apprentice to the owner learning necessary trade skills while simultaneously being tutored in the complexities of running a small business. Responsible for training and mentoring staff throughout time in position. This included hands on training of services, providing conflict resolution, and assisting in day to day operational functions. Created and managed promotional events throughout the Austin area. Studied as an apprentice to the owner learning necessary trade skills while simultaneously being tutored in the complexities of running a small business. Responsible for training and mentoring staff throughout time in position. This included hands on training of services, providing conflict resolution, and assisting in day to day operational functions. Created and managed promotional events throughout the Austin area.