Client Experience Lead

• Mar 2023 - Present

Director Customer Experience South Cone

• Mar 2022 - Jan 2023

•Lead the Account Management team for South Cone.•Recruiting and training new members of the team. •Grow client relationships among markets, personalized training for each of them, based on their needs•Lead new work optimization processes, worflows for the customer success team. Create strategic value based plans and setting the stage for meeting KPIs and objectives.• I work with cross-functional teams focusing on obtaining the best synergy from people and understanding the needs to obtain the best benefits for the company. Identify new opportunities, challenges and oversee development within the business.•Ensure the smooth execution of the day to day activities in the team. •Optimize and lead reports through the region, identifying new opportunities, optimization on future campaings, ensure budget increase. Show less

Senior Account Manager

• Aug 2018 - Mar 2022

•Maintain and strengthen business relationships with Trading Desks, DSPs, agencies and direct advertisers; partnering to develop and execute branding and performance campaigns.•Work in partnership with the Sales and Publishing teams to offer best in class campaign proposals and execution.•Accountable for revenue delivery for Programmatic, Managed Service and Self Serve campaigns with strong up-selling and cross selling goals.•Forecasting, projections, pacing, reporting to Group Heads and Account Directors.•Campaign lifecycle monitoring and optimization through partnership with main stakeholders (media and creative agencies, direct advertisers and internal teams)•Campaign pacing and performance optimization.•Partner with the Tech Team on the creation and implementation of custom advertising solutions•Process creation and implementation to help streamline team initiatives and achieve/exceed goals efficiently•Training on new products and platforms with agencies and direct clients. Show less

Responsable de Trafico

• May 2016 - Aug 2018

•Responsible for the implementation, maintenance, monitoring and optimization of advertising guidelines on the site MundoTkm.com •Creative review. •Reporting. •Planning and assembly of the tree of advertising spaces. •Generation of metrics and statistics through Google Analytics. •Responsible for the implementation, maintenance, monitoring and optimization of advertising guidelines on the site MundoTkm.com •Creative review. •Reporting. •Planning and assembly of the tree of advertising spaces. •Generation of metrics and statistics through Google Analytics.

Administrativo

• Aug 2015 - May 2016

•Administrative in the commercial area•Administration of advertising orders, commercial guidelines•Organization, database update•Administrative tasks•Petty cash management

Recepcionista

• Feb 2013 - Aug 2015

•Recepcionist•Personalized telephone attention•Public attention•Meeting room agenda management•Petty cash management•Organization and agenda of business cars

Data Entry Operator

• Jan 2013 - Oct 2013

•Data entry •Data entry

Vendedora

• Aug 2012 - Nov 2012

•Saleswoman at stand in Galerías Pacífico •Public service manager •Merchandise stock update •Cash management •Hansa system management •Saleswoman at stand in Galerías Pacífico •Public service manager •Merchandise stock update •Cash management •Hansa system management

administradora

• Nov 2011 - Jul 2012

•Administrative secretary •Customer service in person and by phone •Documentation management, archiving, data loading, preparation of files and writing of notes and reports •Administrative secretary •Customer service in person and by phone •Documentation management, archiving, data loading, preparation of files and writing of notes and reports

Administradora

• May 2006 - Apr 2010

•Administrative secretary •Telephone and personal attention •Liquidation and assembly of expenses •Care providers •Visit to the owner's buildings •Collection of expenses •Documentation management, data loading into the ADA3D system •Preparation of personnel files and writing of notes and reports •Administrative secretary •Telephone and personal attention •Liquidation and assembly of expenses •Care providers •Visit to the owner's buildings •Collection of expenses •Documentation management, data loading into the ADA3D system •Preparation of personnel files and writing of notes and reports