Experience

Drs. Nicolas & Asp
• United Arab Emirates
• Hospitals and Health Care
• 100 - 200 Employee
• Duty Practice Manager

  • Apr 2023 - Present


Dr Joy Dental Clinic Dubai

• United Arab Emirates
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Relations Executive

  • Oct 2021 - Jul 2023

  Patient’s quality of experience is the number one priority. And that by means of attending patients via phone call or in person, coordinate and organize appointments, patient registration and billing formalities which involves handling petty cash, process billing,receive payments,cheques, deposits,daily collection. To deal with colleagues such as doctors, dental assistants, corporate staff,front desk team, call center, and administrative staff. Scheduling appointments and recalls for current and old patients, patient care calls and recording feedbacks and complaints. Sending approvals for insurance/direct billing. Working as treatment coordinator by means of selling dental treatment to the patient and responsible for making financial arrangements for the treatment to be provided. The goal is to assist patient reaching their dental goals by assisting them through case acceptance and treatment process they need. Show less



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Patient Relations Executive

  • Jan 2020 - Oct 2021

  Job specific skills are multidisciplinary tasks such as medical insurance coding, medical invoicing,cash handling either credit or self pay and customer relations Job specific skills are multidisciplinary tasks such as medical insurance coding, medical invoicing,cash handling either credit or self pay and customer relations



Google

• United States
• Software Development
• 700 & Above Employee

• Support Specialist

  • Aug 2018 - Aug 2019

  Assisting google subscribers about their queries for new release of phone apps and new model of pixel phones. Assist phone promotion and pre-selling of devices powered by google. Assisting google subscribers about their queries for new release of phone apps and new model of pixel phones. Assist phone promotion and pre-selling of devices powered by google.



Optum

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Specialist

  • Feb 2016 - Jul 2018

  Assist providers about customers’ united healthcare insurance. Process claims and check benefits and eligibility. Assist providers about customers’ united healthcare insurance. Process claims and check benefits and eligibility.


Convergys Philippines
• Customer Service Representative

  • Feb 2015 - Jan 2016