Irina Djendova
Marketing And Sales Manager at Sunset Resort Management Ltd.- Claim this Profile
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English Limited working proficiency
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Russian Elementary proficiency
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Deutsch Professional working proficiency
Topline Score
Bio
Credentials
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Deutsches Sprachdiplom
Goethe-Institut e.V.May, 1994- Sep, 2024
Experience
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Marketing And Sales Manager
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Apr 2006 - Present
Developing, negotiating and monitoring the contracts with the tour operators, assigning the sales territory and target groups, coordinating the sales activities with other hotel departments, implementation of sales strategy to grow annual visitor numbers, collecting customer and tour operator’s feedback to improve services, managing of the entire invoicing process, responsible for the branding, advertising and the participation in different travel fairs. Responsible for the customer complaints procedure and the process for handling customer complaints, for the organisation and sucssesful event performance. Show less
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Iberostar Group
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Spain
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Hospitality
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700 & Above Employee
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Sales And Marketing Manager at Hotel Festa Panorama
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Mar 2005 - Apr 2006
Responsible for the implementation of the contracts with the tour operators, yield management duties, organisation of events and conferences, managing the reservation process, invoicing, B2B and B2C communications. Responsible for the implementation of the contracts with the tour operators, yield management duties, organisation of events and conferences, managing the reservation process, invoicing, B2B and B2C communications.
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Thomas Cook Group plc
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Travel Arrangements
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700 & Above Employee
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Customer Service Representative
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Apr 2001 - Oct 2004
Complete guest service of German tourists in Bulgaria regarding hotel services, complaints, excursions, emergencies, etc. Annual participation in the company’s most important event – the travel fair in Frankfurt, organized for the presentation of the new travel catalogs; participation in road shows; presentation of the Neckermann Family product and Bulgaria as a touristic destination for the travel agents Complete guest service of German tourists in Bulgaria regarding hotel services, complaints, excursions, emergencies, etc. Annual participation in the company’s most important event – the travel fair in Frankfurt, organized for the presentation of the new travel catalogs; participation in road shows; presentation of the Neckermann Family product and Bulgaria as a touristic destination for the travel agents
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Education
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1994 - 1999
University of Economics - Varna
Master's degree, International Relations and Affairs -
1989 - 1994
German School Goethe, Burgas
German Language
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