Irina Delieva
Customer Experience Team Lead at Crypto.com- Claim this Profile
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Topline Score
Bio
Brian Gustin
I am a huge Irina fan and still disappointed that we lost her! She's going to have a bright career. From day one working with our team she was conscientious, responsible and eager to learn. I would trust her to speak to any customer with empathy and any executive with purpose and thoughtfulness. Her adaptability and responsibility are rare traits and she was a gem.
Nikola Milanov
I’ve had the pleasure of working with Irina for 2 years while setting up a project from the start. What immediately strikes you is the positive and sensible persona that Irina possesses. She is super smart, trustworthy and dependable. Irina definitely put a stamp on the team she was leading and from the get go she has been a true gem. Always offering solutions to problems and different points of view, combined with logical and result oriented approach. An extremely kind and dedicated person whom I would love to work with again in the future. Irina adds value to everything she does even if it’s a small detail. She was deeply respected by everyone and proved her worth many times over. I do miss working with her, yet I’m so happy she is showing the courage to take on new paths and challenge herself to new all time highs. Resilient and logical in her actions, methodical and intelligent, smiling and caring, she is an asset to every team!
Brian Gustin
I am a huge Irina fan and still disappointed that we lost her! She's going to have a bright career. From day one working with our team she was conscientious, responsible and eager to learn. I would trust her to speak to any customer with empathy and any executive with purpose and thoughtfulness. Her adaptability and responsibility are rare traits and she was a gem.
Nikola Milanov
I’ve had the pleasure of working with Irina for 2 years while setting up a project from the start. What immediately strikes you is the positive and sensible persona that Irina possesses. She is super smart, trustworthy and dependable. Irina definitely put a stamp on the team she was leading and from the get go she has been a true gem. Always offering solutions to problems and different points of view, combined with logical and result oriented approach. An extremely kind and dedicated person whom I would love to work with again in the future. Irina adds value to everything she does even if it’s a small detail. She was deeply respected by everyone and proved her worth many times over. I do miss working with her, yet I’m so happy she is showing the courage to take on new paths and challenge herself to new all time highs. Resilient and logical in her actions, methodical and intelligent, smiling and caring, she is an asset to every team!
Brian Gustin
I am a huge Irina fan and still disappointed that we lost her! She's going to have a bright career. From day one working with our team she was conscientious, responsible and eager to learn. I would trust her to speak to any customer with empathy and any executive with purpose and thoughtfulness. Her adaptability and responsibility are rare traits and she was a gem.
Nikola Milanov
I’ve had the pleasure of working with Irina for 2 years while setting up a project from the start. What immediately strikes you is the positive and sensible persona that Irina possesses. She is super smart, trustworthy and dependable. Irina definitely put a stamp on the team she was leading and from the get go she has been a true gem. Always offering solutions to problems and different points of view, combined with logical and result oriented approach. An extremely kind and dedicated person whom I would love to work with again in the future. Irina adds value to everything she does even if it’s a small detail. She was deeply respected by everyone and proved her worth many times over. I do miss working with her, yet I’m so happy she is showing the courage to take on new paths and challenge herself to new all time highs. Resilient and logical in her actions, methodical and intelligent, smiling and caring, she is an asset to every team!
Brian Gustin
I am a huge Irina fan and still disappointed that we lost her! She's going to have a bright career. From day one working with our team she was conscientious, responsible and eager to learn. I would trust her to speak to any customer with empathy and any executive with purpose and thoughtfulness. Her adaptability and responsibility are rare traits and she was a gem.
Nikola Milanov
I’ve had the pleasure of working with Irina for 2 years while setting up a project from the start. What immediately strikes you is the positive and sensible persona that Irina possesses. She is super smart, trustworthy and dependable. Irina definitely put a stamp on the team she was leading and from the get go she has been a true gem. Always offering solutions to problems and different points of view, combined with logical and result oriented approach. An extremely kind and dedicated person whom I would love to work with again in the future. Irina adds value to everything she does even if it’s a small detail. She was deeply respected by everyone and proved her worth many times over. I do miss working with her, yet I’m so happy she is showing the courage to take on new paths and challenge herself to new all time highs. Resilient and logical in her actions, methodical and intelligent, smiling and caring, she is an asset to every team!
Experience
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Crypto.com
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Singapore
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Financial Services
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700 & Above Employee
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Customer Experience Team Lead
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Jul 2021 - Present
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Senior Customer Experience Associate
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Mar 2021 - Jul 2021
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Customer Experience Associate
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Aug 2020 - Mar 2021
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Sixty K Ltd (60K)
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Bulgaria
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Senior Back Office Specialist
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Sep 2019 - Aug 2020
- Oversaw 8-10 Back Office Specialists, kept the team abreast of changes and made sure they delivered quality service while producing expected outputs.- Onboarded new Specialists and conducted trainings.- Successfully created, communicated and implemented new department wide processes and procedures. - Evaluated employee performance. Provided feedback. - Managed daily responsibilities such as addressing Specialists’ needs within the team; communicated with escalated customers via phone and email; prioritized and delegated workload.
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Back Office Specialist
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Jan 2019 - Sep 2019
- Hands-on experience with: Payment transfers. Fraud. Bulk orders. Active Social Media and Marketplace communication management. - Developed analytical skills; conducted monthly reports and analyzed data.- Operated with 16 different systems.
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Customer Service Specialist
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Oct 2018 - Dec 2018
- Handled customer inquiries, issues and complaints via phone, chat and email. - Developed excellent customer service mindset; learned to mediate conflict and come up with creative solutions in a timely and proactive manner. - Consistently met performance benchmarks.
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Education
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2020 - 2024
Sofia University St. Kliment Ohridski
Bachelor's degree, Communication Management -
2018 - 2019
Software University (softuni.bg)
Digital Marketing, Digital Marketing -
2012 - 2016
First English Language School
High School Diploma
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