Irina Rujevic

Implementation Specialist at NITES
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA
Languages
  • English Full professional proficiency
  • Serbian Native or bilingual proficiency

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LinkedIn User

Irina and I worked on the same team in Dominion voting since I joined in 2017. I have learned so much from her technical and thorough approach to testing software at our labs in our office and on the road. We have conducted training for several clients throughout the years and her knowledge and ability to communicate effectively while teaching our products was always above and beyond expectations. Irina is very hard working as first one in and last one out and leading by example. Irina left any stone unturned, especially in testing. It was a honor to work with her and I hope to again sometime in the future!

LinkedIn User

Irina was my direct report for 4 years and was a tremendous asset throughout my time working with her. Irina was in QA when she joined the company. While I was in Operations, we borrowed Irina from QA to help with a major implementation. I noticed she was extremely driven, hard working, and technically savvy. Her attention to detail was second to none. Given her QA background, her test cases were thorough and detailed, and she would identify issues from an end user perspective. I knew I wanted her on my team, so I set the wheels in motion to get her transferred over from QA to be the Northern Operations’ lead Software Implementation Specialist and lead tester. She set up and configured Windows 10 systems for over 100 customers with zero errors. I could always trust that if Irina did it, it would be correct. The company had exponential growth since she joined, and she always demonstrated the ability to adapt and learn other tasks well beyond the scope of her role. For example, Irina was able to install and configure complex systems involving transmission and networking in a clustered environment, a multifaceted configuration that few can do successfully. She then documented all the steps required for a successful installation. Her documents were always thorough and got praise from customers and colleagues alike. What I will miss most about Irina is her bright personality and her ability to build relationships with colleagues in every department. She is truly a team player and would be an asset to any organization.

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Credentials

  • AZ-104: Microsoft Azure Administrator
    Semos Education
    Dec, 2021
    - Nov, 2024

Experience

    • Czechia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Implementation Specialist
      • Aug 2020 - Present

      • Supporting the technical implementation of company products. • Supporting development team in structuring client deals, consulting on product capabilities, and productive smart metering and billing solutions. • Contributing to process improvements that will enhance customer service and internal productivity. • Working in scrum team for different projects. • Using SQL queries to troubleshoot issues with customer databases. • Creating technical documentation and training material and conducted training externally to customers and internally to employees. • Working closely with the QA team and Development teams to resolve bugs and defects. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Implementation Specialist
      • Dec 2016 - Aug 2020

      • Planned, monitored, and executed all phases of customer’s implementations across a range of products, in a variety of customer-specific configurations. • Led the software implementation for various large customer projects: British Columbia province-wide referendum, Ottawa municipal elections, Ontario provincial elections, Ohio municipal elections, Chicago municipal elections, etc. • Responsible for testing customer election system configurations - pre-and post-deployment. • Used SQL queries to troubleshoot issues with customer databases. • Worked on large and complex systems such as high availability clustered systems, including testing documentation for the creation of a Windows Server Failover Cluster (WSFC) and SQL Server failover cluster. • Worked closely with developers on installation and testing of clustered systems, the configuration of WatchGuard firewall and routers in a clustered configuration, and with load balancing. • Provided advanced technical support on all hardware and software products on-site in Canada and the USA. • Created technical documentation and training material and conducted training externally to customers and internally to employees. • Worked closely with the QA team and Development teams to resolve bugs and defects. Show less

    • QA Analyst
      • Dec 2015 - Dec 2016

      • Responsible for a wide variety of QA testing, supporting a software development team - regression, integration, acceptance, stress, sanity, and cross-platform testing. Tested web and desktop applications developed using .Net on SQL Server databases. Tested Android applications developed on Android Java platforms using the SQLite database.• Testing included presenting required input with expected/unexpected output, checking system logs related to functional requirements and use cases, and taking screenshots and screen recordings to capture system behavior. • Communicated with QA team members and the development team to resolve bugs/defects. • Used SQL queries to identify and troubleshoot issues.• Wrote, maintained, and executed manual test cases and test scenarios, recorded test results, identified and documented bugs and ensuring accuracy throughout.• Organized individual test cases into comprehensive system test plans.• Assisted in the preparation of test results analysis and presented them to product managers.• Utilized appropriate tools such as JIRA and TestLink for defect tracking and issue resolution. • Reviewed and verified system documents for accuracy (TDP, User Guides, etc.). • Used the Acronis TrueImage tool to create and restore approved system environments for improving efficiency (created an image of “clean” OS with application prerequisites for later use in regression testing). Show less

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Quality Analyst
      • Apr 2014 - Dec 2015

      • Tested web (.Net) and mobile business (iOS) applications. • Conducted all levels of testing such as regression, sanity, integration, acceptance and graphic interface (GUI) • Created related Test Cases, Test Sets, and Test Steps, documented issues in Jira, and communicated with the team leader and developers. • Presented required input with expected/unexpected output, checking system logs, relating with functional requirement and use case, taking a screenshot of captured behavior and screen recording captured behavior • Reviewed and verified documents (TDP, User Guide, etc.). Show less

    • Software Tester and Business Analyst
      • Jan 2012 - Mar 2014

      • Tested Windows (.Net) applications on the SQL Server database for a small business market (Serbian counterpart of Intuit’s QuickBooks). • Created related Test Cases, Test Sets and Test Plans, documented issues in Bugzilla, and communicated with developers. • Tested of following modules inside the application: bookkeeping, financials, materials, payroll, and inventory.• Collected and summarized legal and business procedures and documented them.

    • Chief Accountant/Accountant Assistant
      • Mar 2003 - Jan 2012

      • Planed, guided and reviewed all the accounting activities in the company.• Generated financial statements and prepare financial information for individuals, departments within companies.• Prepared tax returns, payrolls, financial, and performance reports. Worked on bookkeeping and inventory.• Assisted auditors during the year-end audit by providing necessary information and prepared requested documentations.• Monitored and recorded financial transactions according to company policies and regulations.• Created financial plans and financial statements. Show less

Education

  • CSTB/CCTL
    ISTQB - Certified Tester - Foundation Level
    2015 - 2015
  • University of Toronto
    Software Testing - (ISTQB Foundation Level Certification); Certificate Course
    2015 - 2015
  • Graduate School of Business Studies, Megatrend University, Belgrade, Serbia
    Bachelor's Degree, Economics
    2008 - 2010
  • Belgrade Business School, Belgrade, Serbia
    Associate's Degree, Economics
    2000 - 2003

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