Experience

GP Solutions

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Success Manager

  • Jan 2020 - Present

  - development and QA teams management (coordination of work processes, tasks planning and assignment, timelines management, technical and QA meetings organization);- communication with clients worldwide (meetings/calls, business correspondence, requirements gatherings, training on system for clients);- communication with third party services providers (travel products suppliers, accounting systems, CRM systems, etc.);- business analysis, initial software setup, API documentation review for integrations;- project and additional implementation budget planning (backlog of requirements, estimation, costs, preparing information for invoices based on actual efforts);- sprints and development phases management;- writing of business and technical requirements documentation (project vision documents, functional and technical requirements, story/tasks description);- testing of implemented features, integrations with third party systems, bug fixes;- software support (communication with clients on additional requests, bugs in current implementation);- trainings and courses for newbies, work process involvement Show less

• Project Manager, Business Analyst

  • Aug 2013 - Dec 2019

  - development and QA teams management;- communication with clients worldwide;- communication with third party services providers (travel products suppliers, accounting systems, CRM systems, etc.);- business analysis, initial software setup, API documentation review for integrations;- project and additional implementation budget planning; - sprints and development phases management;- writing of business and technical requirements documentation;- testing of implemented features, integrations with third party systems, bug fixes;- software support (communication with clients on additional requests, bugs in current implementation);- trainings and courses for newbies, work process involvement Show less



OJSC HomeCredit Bank

• Lead of Management Reporting and Budgeting Department

  • 2009 - 2013

  Duties: - preparing and monitoring of reporting according to international financial reporting standards (IFRS), sales and business reports control; - calculation of activity-based costing; - sales and financial planning, forecasting and modeling; - analyzing of financial figures; - testing of developed models, reports and modules; - preparing of presentation slides for the Board of directors; - participating in meetings; - conducting phone conversations and business correspondence; - managing and training of department members. Show less



MOS&К, machine equipment repair

• Economist, accountant

  • Aug 2008 - Jul 2009



KRAFTTRANS

• Poland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Transport Logistics Department, Financial Department

  • Feb 2008 - Apr 2008